BellSouth Enhances its Web Site to Simplify the Customer Experience
03 Octobre 2006 - 8:59PM
PR Newswire (US)
-- New online features include enhanced secure Account Center, Help
& Support Center -- ATLANTA, Oct. 3 /PRNewswire-FirstCall/ --
BellSouth (NYSE:BLS) announced today that it has re-designed the
BellSouth.com home page in an initiative to make it easier to do
business online with BellSouth. In the newly-designed Account
Center, it is simpler for customers to securely manage all aspects
of their accounts. An additional enhancement includes a unified
Help and Support Center where customers can find help with all
BellSouth products and services in one location. BellSouth.com,
which receives 3.5 million unique visitors per month, also now
features faster page load times and an optimized search function.
"BellSouth's new online features allow customers to further
simplify and streamline the way in which they do business with
BellSouth," said Rex Adams, Web development officer for BellSouth.
"Our latest efforts underscore our commitment to saving customers
time and money and improving customer service." With BellSouth's
newly-designed Account Center, customers can view their services,
make changes to their accounts and view and pay bills online, all
in one place. Using BellSouth e-Bill, customers can securely manage
their accounts online, receive monthly balance and due date
reminders, schedule payments in advance, view payment histories up
to 13 months and print or download an enhanced copy of their bills.
Customers can also view BellSouth's online-only deals via the home
page. Updated monthly, this site features special offers available
exclusively to customers who order BellSouth products and services
online. To receive support for all BellSouth products and services,
customers can visit the enhanced Help and Support Center via
bellsouth.com. Customers will find in the center instructions for
all BellSouth products and services, including Cingular(R) Wireless
and DIRECTV(R) service, as well as answer questions about their
bill, troubleshoot a problem or report a problem online. About
BellSouth Corporation BellSouth Corporation is a Fortune 500
communications company headquartered in Atlanta, Georgia. BellSouth
has joint control and 40 percent ownership of Cingular Wireless,
the nation's largest wireless voice and data provider with 57.3
million customers. Backed by award-winning customer service,
BellSouth offers the most comprehensive and innovative package of
voice and data services available in the market. Through BellSouth
Answers(R), residential and small business customers can bundle
their local and long distance service with dial-up and high-speed
DSL Internet access, satellite television and Cingular(R) Wireless
service. For businesses, BellSouth provides secure, reliable local
and long distance voice and data networking solutions. BellSouth
also offers print and online directory advertising through The Real
Yellow Pages(R) and YELLOWPAGES.COM(TM) from BellSouth. BellSouth
believes that diversity and fostering an inclusive environment are
critical in maintaining a competitive advantage in today's global
marketplace. More information about BellSouth can be found at
http://www.bellsouth.com/. DATASOURCE: BellSouth Corporation
CONTACT: Diane Latham, +1-404-249-3175, or , or Nadine Randall,
+1-404-829-8724, or , both of BellSouth Web site:
http://www.bellsouth.com/ Company News On-Call:
http://www.prnewswire.com/comp/095650.html
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