Cingular Goes 'Out of the Box' With New Field Service Solutions Suite
01 Novembre 2006 - 4:00PM
PR Newswire (US)
Companies with Operations in the Field Now Can Quickly and Easily
Deploy Handheld-based Family of Corrigo-Enabled Services to Mobile
Workforces ATLANTA, Nov. 1 /PRNewswire/ -- Cingular Wireless today
introduced a portfolio of wireless solutions for businesses with
field service operations that can be activated directly from a
variety of wireless handhelds for quick and easy deployment. The
suite of three field service automation solutions - developed for
Cingular by Corrigo, Inc. - are designed to match the level of
functionality and support a company requires. The Web-based
applications are available directly from and billed by Cingular
Wireless. They can be deployed easily via a simple wireless
download to Cingular-powered devices that use such platforms as
BlackBerry, Pocket PC and Java. "Cingular's new field service
automation solutions provide businesses of all sizes with a
cost-effective and compelling, ready-to-use suite of applications
they can deploy quickly and easily for a fast return on their
investment," said Jeff Bradley, vice president, business data
services, for Cingular Wireless. "These complement our
comprehensive portfolio of offerings to companies with operations
in the field - including push-to-talk, a broad selection of
wireless e-mail platforms, location-based services and other
vertical solutions - to help them reduce costs while improving the
productivity of their employees and enhancing customer
satisfaction." Cingular, a leading provider of wireless data
solutions for business, is marketing these solutions to increase
the value it can provide to companies with field service workers.
Cingular is targeting companies in a broad range of industries,
including commercial and residential construction, HVAC,
landscaping, facilities and property management, service and
equipment repair, education and high-tech. Businesses can choose
from: - Cingular Work Order Manager - an entry level solution
designed to replace a technician's clipboard and paper-based work
orders with electronic forms that are updated in real time on
wireless handhelds. Using GPS technology, including the recently
launched TeleNav Navigator from Cingular, dispatchers can not only
find the technician who is closest to a job location but also the
person who has the best skills to handle that particular job. This
provides control over the service delivery process and improves
productivity while reducing or eliminating paperwork normally done
in the field. - Cingular Service Manager - includes the
functionality of Cingular Work Order Manager plus advanced features
to allow companies to automate all of their mobile service
operations from the initial service request through invoicing,
including scheduled and preventative maintenance. Parts, labor and
other costs incurred in the field are effortlessly transferred into
most commonly used accounting and financial packages for invoicing.
- Cingular Professional Service Manager - an advanced solution that
integrates directly with a customer's billing, contract and
inventory management systems. It offers features such as wireless
inventory, contract, project and document management. Organizations
have the flexibility to customize workflows and integrate with
other systems such as Salesforce.com(TM) to gain maximum
competitive advantage. Cingular Work Order Manager, Cingular
Service Manager and Cingular Professional Service Manager are
available now for $9.99, $34.99 and $64.99 per month per user,
respectively, in addition to voice and data plans. The solutions
are being offered through Cingular's B2B direct sales organization.
About Cingular Wireless Cingular Wireless is the largest wireless
carrier in the United States, serving 58.7 million customers.
Cingular, a joint venture between AT&T Inc. (NYSE:T) and
BellSouth Corporation (NYSE:BLS), has the largest digital voice and
data network in the nation - the ALLOVER(TM) network - and the
largest mobile-to-mobile community of any national wireless
carrier. Cingular is a leader in third generation wireless
technology. Its 3G network is the first widely available service in
the world to use HSDPA (High Speed Downlink Packet Access)
technology. Cingular is the only U.S. wireless carrier to offer
Rollover(r), the wireless plan that lets customers keep their
unused monthly minutes. Details of the company are available at
http://www.cingular.com/. Get Cingular Wireless press releases
emailed to you automatically. Sign up at
http://cingular.mediaroom.com/. DATASOURCE: Cingular Wireless
CONTACT: John Kampfe of Cingular Wireless, +1-973-637-9387, or
wireless, +1-908-432-3473 Web site: http://www.cingular.com/
http://www.cingular.com/corrigo http://cingular.mediaroom.com/
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