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Cingular to Give Georgia Customers the 'Star' Treatment With New *Services Product Free Service Provides Fast and Easy Access to Important Account Information, Directly From the Handset ATLANTA, April 6 /PRNewswire/ -- Cingular Wireless announced the launch of *Services (pronounced Star Services), a new service that essentially puts management of personal account information in the hands of its wireless customers. *Services is designed to meet the needs of Cingular customers who want a quick and easy means to access and manage their wireless accounts. By simply dialing the appropriate "star code," Cingular customers can have their current account balance and/or remaining minutes delivered to their handset via short-messaging text (SMS). *Services also allows customers to enter a star code to make a bill payment using an interactive voice response (IVR) feature. The star codes are: *BAL# (*225#) to receive an update on outstanding balance *MIN# (*646#) to receive an update on remaining minutes *PAY (*729) to use the IVR feature to make a payment *Services is free to all "postpaid" Cingular customers. All that's required is a wireless handset with text-messaging capabilities. "Cingular wants its customers to have an easy way to obtain accurate, up-to-date account information," said Cliff Minor, Vice President and General Manager of Cingular Wireless-Georgia. "Within seconds of entering the appropriate star code, customers will know exactly how many minutes they have used, how much they owe on their account, and also have a fast, easy way to pay their bill -- all from their handset." Cingular will continue to roll out a number of new initiatives throughout the year to enhance the customer experience and the company's customer service systems and procedures. These include improving the customer experience at all points of contact -- the initial sale, service, billing, call center contact and online presence. The company will introduce a new simplified bill, self-service enhancements on the web, and simplified coverage maps and rate plans. To obtain more information about *Services, please visit http://www.cingular.com/ . About Cingular Wireless Cingular Wireless, a joint venture between SBC Communications (NYSE:SBC) and BellSouth (NYSE:BLS), serves more than 24 million voice and data customers across the United States. A leader in mobile voice and data communications, Cingular is the only U.S. wireless carrier to offer Rollover(tm), the wireless plan that lets customers keep their unused monthly minutes. Cingular has launched the world's first commercial deployment of wireless services using Enhanced Data rates for GSM Evolution (EDGE) technology. Cingular provides cellular/PCS service in 43 of the top 50 markets nationwide, and provides corporate e-mail and other advanced data services through its GPRS, EDGE and Mobitex packet data networks. Details of the company are available at http://www.cingular.com/ . DATASOURCE: Cingular Wireless CONTACT: Dawn Benton of Cingular Wireless, +1-404-236-5305, or Web site: http://www.cingular.com/

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