Cingular To Give Florida Customers The 'Star' Treatment With New *Services Product
07 Avril 2004 - 3:39PM
PR Newswire (US)
Cingular To Give Florida Customers The 'Star' Treatment With New
*Services Product Free Service Provides Fast and Easy Access to
Important Account Information, Directly From the Handset BOCA
RATON, Fla., April 7 /PRNewswire/ -- Cingular Wireless announced
the launch of *Services (pronounced Star Services), a new service
that essentially puts management of personal account information in
the hands of its wireless customers. *Services is designed to meet
the needs of Cingular customers who want a quick and easy means to
access and manage their wireless accounts. By simply dialing the
appropriate "star code," Cingular customers can have their current
account balance and/or remaining minutes delivered to their handset
via short-messaging text (SMS). *Services also allows customers to
enter a star code to make a bill payment using an interactive voice
response (IVR) feature. The star codes are: *BAL# (*225#) to
receive an update on outstanding balance *MIN# (*646#) to receive
an update on remaining minutes *PAY (*729) to use the IVR feature
to make a payment *Services is free to all "postpaid" Cingular
customers. All that's required is a wireless handset with
text-messaging capabilities. "Cingular wants its customers to have
an easy way to obtain accurate, up- to-date account information,"
said Rich Guidotti, Vice President and General Manager of Cingular
Wireless-South Florida. "Within seconds of entering the appropriate
star code, customers will know exactly how many minutes they have
used, how much they owe on their account, and also have a fast,
easy way to pay their bill -- all from their handset." Cingular
will continue to roll out a number of new initiatives throughout
the year to enhance the customer experience and the company's
customer service systems and procedures. These include improving
the customer experience at all points of contact -- the initial
sale, service, billing, call center contact and online presence.
The company will introduce a new simplified bill, self-service
enhancements on the web, and simplified coverage maps and rate
plans. To obtain more information about *Services, please visit
http://www.cingular.com/ . Cingular's South Florida Regional Office
is located at 5201 Congress Avenue in Boca Raton. About Cingular
Wireless Cingular Wireless, a joint venture between SBC
Communications (NYSE:SBC) and BellSouth (NYSE:BLS), serves more
than 24 million voice and data customers across the United States.
A leader in mobile voice and data communications, Cingular is the
only U.S. wireless carrier to offer Rollover(TM), the wireless plan
that lets customers keep their unused monthly minutes. Cingular has
launched the world's first commercial deployment of wireless
services using Enhanced Data rates for GSM Evolution (EDGE)
technology. Cingular provides cellular/PCS service in 43 of the top
50 markets nationwide, and provides corporate e-mail and other
advanced data services through its GPRS, EDGE and Mobitex packet
data networks. Details of the company are available at
http://www.cingular.com/ . DATASOURCE: Cingular Wireless CONTACT:
Dawn Benton of Cingular Wireless, +1-404-236-5305, or Web site:
http://www.cingular.com/
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