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Cingular Gives New England Customers the "Star" Treatment With New *Services Product Free Service Provides Fast and Easy Access to Important Account Information, Directly From the Handset WESTWOOD, Mass., April 22 /PRNewswire/ -- Cingular Wireless announced the launch of *Services (pronounced "star services"), a new option that essentially puts management of personal account information in the hands of its wireless customers in Connecticut, Massachusetts, Rhode Island and New Hampshire. *Services are designed to give Cingular's New England customers a quick and easy way to access and manage their account right from their wireless phone. By simply dialing a three digit "star code," Cingular customers can have their account balance and remaining minutes delivered to their handset by text message. Customers may also make bill payments using an interactive voice response (IVR) feature. The star codes are: *BAL# (*225#) to receive an update on outstanding balance *MIN# (*646#) to receive an update on remaining minutes *PAY (*729) to use the IVR feature to make a payment *Services are available free to all Cingular consumer customers with monthly payment plans and text-messaging capable wireless phones. "*Services give customers yet another way to manage their account while on the go," said Mark Collins, vice president and general manager of Cingular Wireless New England, "Within just a few seconds, customers can get information right from their wireless handset." *Services are one of several Cingular initiatives designed to enhance the customer experience. These include recently launched simplified rate plans and coverage maps, improved customer service initiatives and self-service enhancements on the web. Later this month, the company will also introduce a new simplified bill format. To obtain more information about *Services, please visit http://www.cingular.com/ . About Cingular Wireless New England In spring 2003, Cingular announced the New England launch of its next generation network using Global System for Mobile (GSM) technology for voice, and General Packet Radio Service (GPRS) for high-speed wireless data. More than 921 million people in 200 countries use this technology, which delivers a superior network, the world's widest selection of devices, and faster downloads on games, instant messaging and picture messaging. Over the past two years, Cingular has invested more than $145 million in building this advanced wireless network in New England. About Cingular Wireless Cingular Wireless, a joint venture between SBC Communications (NYSE:SBC) and BellSouth (NYSE:BLS), serves more than 24 million voice and data customers across the United States. A leader in mobile voice and data communications, Cingular is the only U.S. wireless carrier to offer Rollover(tm), the wireless plan that lets customers keep their unused monthly minutes. Cingular has launched the world's first commercial deployment of wireless services using Enhanced Data rates for GSM Evolution (EDGE) technology. Cingular provides cellular/PCS service in 43 of the top 50 markets nationwide, and provides corporate e-mail and other advanced data services through its GPRS, EDGE and Mobitex packet data networks. Details of the company are available at http://www.cingular.com/ . DATASOURCE: Cingular Wireless CONTACT: Alexa Graf Kaufman of Cingular Wireless, +1-301-489-3610, or cell, +1-301-742-0888, or Web site: http://www.cingular.com/

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