Cingular Gives Customers the 'Star' Treatment With New *Services Product
26 Avril 2004 - 8:04PM
PR Newswire (US)
Cingular Gives Customers the 'Star' Treatment With New *Services
Product Free Service Provides Fast and Easy Access to Important
Account Information, Directly From the Handset LITTLE ROCK, Ark.,
April 26 /PRNewswire/ -- Cingular Wireless announced the
availability of *Services, a new, free service that essentially
puts management of personal account information in the hands of its
Oklahoma and Arkansas wireless customers. *Services is designed to
meet the needs of Cingular customers who want a quick and easy way
to access and manage their wireless accounts. By simply dialing the
appropriate "star code," Cingular customers can have their current
account balance and/or remaining minutes delivered to their handset
via short- messaging text (SMS). *Services also allows customers to
enter a star code to make a bill payment using an interactive voice
response (IVR) feature. The star codes are: - *BAL# (*225#) to
receive an update on outstanding balance - *MIN# (*646#) to receive
an update on remaining minutes - *PAY (*729) to use the IVR feature
to make a payment *Services is free to "postpaid" Cingular
customers who have a wireless handset with text-messaging
capabilities. For more information about *Services, please visit
http://www.cingular.com/ . "Cingular wants its customers to have an
easy way to obtain accurate, up- to-date account information," said
Terry Stenzel, Cingular Vice President and General Manager for
Arkansas and Oklahoma. "Within seconds of entering the appropriate
star code, customers will know exactly how many minutes they have
used, how much they owe on their account, and also have a fast,
easy way to pay their bill - all from their handset." *Services is
part of Cingular's ongoing commitment to deliver the best wireless
experience possible for customers. Throughout the year, Cingular
will roll out a number of new initiatives that support its
commitment to improving the customer experience at all points of
contact -- the initial sale, service, billing, call center contact
and on-line presence. The company will introduce self-service
enhancements on the web, simplified coverage maps and rate plans,
just to mention a few. About Cingular Wireless Cingular Wireless, a
joint venture between SBC Communications (NYSE:SBC) and BellSouth
(NYSE:BLS), serves more than 25 million voice and data customers
across the United States. A leader in mobile voice and data
communications, Cingular is the only U.S. wireless carrier to offer
Rollover(SM), the wireless plan that lets customers keep their
unused monthly minutes. Cingular has launched the world's first
commercial deployment of wireless services using Enhanced Data
rates for GSM Evolution (EDGE) technology. Cingular provides
cellular/PCS service in 43 of the top 50 markets nationwide, and
provides corporate e-mail and other advanced data services through
its GPRS, EDGE and Mobitex packet data networks. Details of the
company are available at http://www.cingular.com/ . DATASOURCE:
Cingular Wireless CONTACT: Frank Merriman of Cingular Wireless,
+1-972-774-4802, or Web site: http://www.cingular.com/
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