BellSouth Gains Higher Ranking in J.D. Power and Associates Long Distance Study
01 Juillet 2004 - 9:02PM
PR Newswire (US)
BellSouth Gains Higher Ranking in J.D. Power and Associates Long
Distance Study BellSouth Ranked Third Nationwide Among Top 15 Long
Distance Providers in Bundled Service Segment ATLANTA, July 1
/PRNewswire/ -- BellSouth (NYSE:BLS) today announced that in only
its second year of providing long distance service, the company has
been ranked third in customer satisfaction out of 15 long distance
providers across the country, according to J.D. Power and
Associates 2004 Residential Long Distance Telephone Service
Study(SM). BellSouth was included along with 14 other long distance
providers in the Bundled Service Customer Satisfaction Index of the
study, representing over 43 million households nationwide that
bundle Long Distance with some other telecommunications product or
service. Nationally, BellSouth had the highest scores in Offerings
and Promotions and Customer Service. These two categories represent
34 percent of a customer's overall satisfaction with a long
distance provider. BellSouth's No. 3 ranking in this year's J.D.
Power and Associates long distance study represents an improvement
over the company's No. 4 Mainstream ranking (customers spending
less than $30 per month) for 2003. "Our ability to provide high
levels of customer satisfaction starts with BellSouth's people, who
take tremendous pride in ensuring that we meet and exceed
customers' expectations each and every day," said Rex Adams,
president of BellSouth Long Distance Services. "While we are headed
in the right direction, we will not be satisfied until we lead the
industry in customer satisfaction among long distance providers."
BellSouth Answers(SM) bundles, which provide greater flexibility
and overall increased savings to consumers on their monthly
communications services, include BellSouth(R) Long Distance
Service. BellSouth Answers(SM) expands bundle discounts to a
broader base of customers, ranging from those with a single phone
line who need one or two communications services to those with
needs for more expansive communications solutions, including local,
long distance, Internet and Cingular Wireless services. "Our
improved ranking in this J.D. Power and Associates study is a
testament to our dedication to meeting customers' high expectations
for customer service," said Jan Funderburg, president, BellSouth
Consumer Services. "We are committed to delivering long distance
and other communications services with world-class customer service
at competitive prices. At the same time, we are working diligently
to improve the level of customer satisfaction for all of our
offerings, including long distance." BellSouth added 636,000 long
distance customers during the first quarter of 2004, for a total of
4.6 million customers and a penetration of its mass- market
customers of almost 35 percent -- all within only two years of
providing long distance across the Southeast. To order BellSouth
Long Distance, visit http://www.bellsouthcorp.com/longdistance/ .
Spanish-speaking customer service representatives are available at
1-888-494-8087. About BellSouth Corporation BellSouth Corporation
is a Fortune 100 communications company headquartered in Atlanta,
Georgia and a parent company of Cingular Wireless, the nation's
second largest wireless voice and data provider. Backed by award
winning customer service, BellSouth offers the most comprehensive
and innovative package of voice and data services available in the
market. Through BellSouth Answers(SM), residential and small
business customers can bundle their local and long distance service
with dial up and high speed DSL Internet access and Cingular(R)
Wireless service. For businesses, BellSouth provides secure,
reliable local and long distance voice and data networking
solutions. BellSouth also offers online and directory advertising
through BellSouth(R) RealPages.com(sm) and The Real Yellow
Pages(R). More information about BellSouth can be found at
http://www.bellsouth.com/ . About J.D. Power and Associates
Headquartered in Westlake Village, California, J.D. Power and
Associates is a global marketing information services firm
operating in key business sectors including market research,
forecasting, consulting, training and customer satisfaction. The
firm's quality and satisfaction measurements are based on responses
from millions of consumers annually. http://www.jdpower.com/ Long
distance service is provided by BellSouth Long Distance, Inc., and
is available in BellSouth service areas. Cellular services provided
by Cingular(R) Wireless LLC. DATASOURCE: BellSouth CONTACT: Media,
Zealous Wiley of BellSouth, +1-404-829-8721, or Web site:
http://www.bellsouth.com/ http://www.bellsouthcorp.com/longdistance
http://www.jdpower.com/
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