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Cingular Wireless Salutes Customer Service 'Stars' Cingular Effort Part of National Customer Service Week to Honor Hard-Working Call Center Professionals DALLAS, Oct. 5 /PRNewswire/ -- It's celebration time at Cingular Wireless' Dallas call center! The call center is observing National Customer Service Week, October 4-8, with recognition events, and a special spotlight on its top "star" performers. The 775 representatives at the Dallas call center handle a wide range of customer issues, such as billing or equipment issues, or questions about coverage. "Our customer service employees work hard all year to provide the best possible experience for our customers," said Tammy Patterson, Cingular's call center director. "Nationwide, our call center employees handle hundreds of thousands of customer calls a day. That's an unbelievable number, and requires a true professional to ensure we provide quality customer service with each customer, on every call. "This week we salute all our employees for their commitment and dedication to these goals. We have great performers throughout our call center. Unfortunately, we simply can't recognize them all individually, so we want to highlight our 'stars,' those whose exemplary, consistent customer service continually raise the bar for us all." Top employees who received the "star" recognition for 2004 here in Dallas include Donna Booker, Denice Brown, Nyasha Chisango, Christy Edwards, Harriet King, Sharon Marshall, Bob Njerenga, Laquita Rogers, Laquinda Tolbert and Mirian Ventura. The call center has planned a number of fun events around the National Customer Service Week observance. Every employee will receive a small gift in addition to other activities, which include bingo games during the afternoon with prizes for each winner and a "Sports Day," where employees can participate in a variety of games including a basketball shoot, hula hoop contest, bean bag toss, golf putt and horse shoes. Managers will valet park cars for all employees on Thursday, and there will be a pizza party for all employees to finish off the week. National Customer Service Week was begun by the International Customer Service Association in 1988 and is held annually the first week of October. The U.S. Congress has formalized the week as a national event. For more information about Cingular, please contact 1-866-CINGULAR or visit http://www.cingular.com/ . About Cingular Wireless Cingular Wireless, a joint venture between SBC Communications (NYSE:SBC) and BellSouth (NYSE:BLS), serves more than 25 million voice and data customers across the United States. A leader in mobile voice and data communications, Cingular is the only U.S. wireless carrier to offer RolloverSM, the wireless plan that lets customers keep their unused monthly minutes. Cingular is the largest provider of GSM services in the United States, and has a 100 percent digital GSM/GPRS footprint across its service area. It also launched the world's first commercial deployment of wireless services using Enhanced Data rates for GSM Evolution (EDGE) technology. Cingular also provides corporate e-mail and other advanced data services through its GPRS, EDGE and Mobitex packet data networks. Details of the company are available at http://www.cingular.com/ . DATASOURCE: Cingular Wireless CONTACT: Frank Merriman, Cingular Wireless, +1-972-774-4802, or Web site: http://www.cingular.com/

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