Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots
07 Décembre 2023 - 2:00PM
Business Wire
Conversational AI+ simplifies bot creation for
faster self-service that feels human.
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced the
launch of Conversational AI+ in Sprinklr Service. Part of
Sprinklr’s Release 18.11, Conversational AI+ empowers businesses to
quickly deploy and scale generative AI-powered bots that can have
human-like text and voice conversations.
"Sprinklr is committed to helping our enterprise customers
recognize 20-40% productivity improvements across the front
office," said Sprinklr Founder and CEO Ragy Thomas. "Our
18.11 release includes AI-powered capabilities across every product
suite, including tools empowering brands to create and deploy
virtual assistants that truly understand and engage with customers.
We believe that Sprinklr is the fastest and most effective way for
customers and prospects to get AI into a global brand’s front
office.”
In today's fast-paced business landscape, brands are constantly
seeking innovative ways to enhance customer experiences. The
Sprinklr 18.11 release and Conversational AI+ address this need by
providing businesses with a simple and efficient solution to build
human-like intelligent bots in just three easy steps. Customers can
now create a bot by simply defining the bot persona, the functions
it has access to, and the skills on which it is trained.
The Sprinklr platform then creates and refines the bot
using:
- FAQ & Transaction Skill, which enables businesses to
quickly train a bot by simply entering their website/knowledge base
URL or uploading PDF documents. This feature empowers businesses to
deflect FAQ volumes or automate transactions that can be done
without the need for a human agent. By automating the handling of
frequently asked questions and transactions, brands can improve
efficiency and customer satisfaction.
- Free form conversational flows, which provide a natural
conversational experience to end customers. This feature eliminates
the rigid decision tree-based bot workflows, which often result in
a less flexible and more robotic experience for customers. By
allowing for dynamic and context-specific conversations, businesses
can create a more engaging and personalized interaction with their
customers.
- Sprinklr Guardrails, which helps assure
businesses that the responses generated by the generative AI are
brand compliant. This feature adds an extra layer of control and
helps ensure that the virtual assistants maintain the brand's voice
and values.
“Conversational AI solutions have solidified their place among
the set of software services that organizations view as critical to
their ongoing digital transformation by providing self-service
capabilities. There’s a huge need for innovation in this area, and
it’s exciting to see Sprinklr stepping up to simplify the
deployment of AI-powered bots that feel human,” said Lou
Reinemann, Research Director, Voice of the Customer and Experience
Management at IDC.
These features significantly reduce deployment times, allowing
brands to go-to-market quickly with conversational bots for use
cases like helping improve self-serve rates by empowering customers
to solve their issues using a conversational interface, boosting
sales through automated product recommendations, reducing costs on
the voice channel by leveraging conversational AI-powered voice
bots with in-house ASR capabilities, and many more.
By streamlining the bot creation process, businesses can save
time and resources while delivering exceptional customer
experiences. Conversational AI+ marks a significant milestone in
the evolution of AI-powered conversational bots. With its
user-friendly interface, advanced capabilities, and focus on
enhancing customer experiences, Conversational AI+ can help
businesses transform their customer interactions and drive customer
satisfaction to new heights.
Additional Information:
- Conversational AI+:
https://www.sprinklr.com/lp/conversational-ai-plus/
- Sprinklr Service:
https://www.sprinklr.com/products/customer-service/
- Overview of the 18.11 release:
https://www.sprinklr.com/releases/18-11-fall-2023/
About Sprinklr
Sprinklr is a leading enterprise software company for all
customer-facing functions. With advanced AI, Sprinklr's unified
customer experience management (Unified-CXM) platform helps
companies deliver human experiences to every customer, every time,
across any modern channel. Headquartered in New York City with
employees around the world, Sprinklr works with more than 1,400
valuable enterprises — global brands like Microsoft, P&G,
Samsung and more than 50% of the Fortune 100. Sprinklr’s value to
the enterprise is simple: We un-silo teams to make customers
happier.
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version on businesswire.com: https://www.businesswire.com/news/home/20231207455851/en/
Press Austin DeArman PR@Sprinklr.com
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