Company Moves up from #2 Ranking and Sweeps
the Top Spot Across all Study Factors in 2023
DES
MOINES, Iowa, Oct. 12,
2023 /PRNewswire/ -- F&G Annuities & Life,
Inc. (NYSE: FG) ("F&G" or "Company"), a leading provider
of insurance solutions serving retail annuity and life customers
and institutional clients, is proud to announce the Company has
been ranked the highest annuity provider for Customer Satisfaction
in the J.D. Power 2023 U.S. Individual Annuity Study.
F&G claimed the top spot moving up 14 points from its
second-place finish in 2022. The Company also demonstrated
excellence across all five study factors in 2023 ranking first in
product offerings, interaction, statements, price and
communication.
"F&G is proud to be ranked number one in customer
satisfaction in this year's J.D. Power Individual Annuity Study,"
said John Currier, President, Retail
Markets of F&G. "Our mission is to turn aspirations into
reality, and exceeding customer expectations is part of that.
Investing and improving on the overall customer experience is
integrated throughout our entire process from strategic planning to
product design to our company culture resulting in the best level
of service to our policyholders."
F&G earned an overall satisfaction score of 843 on a
1,000-point scale, far above the industry average of 800. In
addition to an innovative product portfolio tailored to offering a
wide range of choices for customers, F&G also attributes the
ranking to deep relationships with a broad distribution network and
operational excellence in prioritizing improvements that matter
most to customers and make for the biggest impact on their
experience.
"F&G's top ranking is a reflection of our commitment to
delivering on our promises to our customers, providing immediate
and easy resolutions all while differentiating and elevating that
experience over our competitors," said Catherine James, SVP, Retail Operations at
F&G. "F&G's focus on building strong
relationships and understanding the needs of our agents, partners
and ultimately our policyholders ensures that we have the right
people and processes in place to overdeliver on customer
expectations."
The 2023 U.S. Individual Annuity Study measures the experiences
of customers of the largest annuity companies in the United States. Overall customer
satisfaction is based on performance in five factors (in
alphabetical order): communication; interaction; price; product
offerings; and statements. The study is based on responses from
3,579 individual annuity customers and was fielded from May through
July 2023.
For more information about the U.S. Individual Annuity Study,
visit https://www.jdpower.com/business/insurance/us-annuity-study.
About F&G
F&G Annuities and Life, Inc. is
committed to helping Americans turn their aspirations into reality.
F&G is a leading provider of insurance solutions serving retail
annuity and life customers and institutional clients and is
headquartered in Des Moines, Iowa.
For more information, please visit
fglife.com.
Media Contact:
Karen
Pevenstein
media@fglife.com
617.312.3922
Investor Contact
Lisa
Foxworthy-Parker
SVP of Investor & External Relations
Investor.relations@fglife.com
515.330.3307
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SOURCE F&G Annuities & Life, Inc.
