SALT
LAKE CITY, Jan. 10, 2024 /PRNewswire/ -- Instructure,
the leading learning platform and maker of Canvas, today announced
Rachel Orston as its new Chief
Customer Officer. Instructure's CX team leverages real-world
educational experience as it helps customers improve student
outcomes, with over half of its CX team having taught or worked in
educational institutions. Former Chief Customer Experience
Officer Melissa Loble now assumes
the newly-created Chief Academic Officer role full-time to further
elevate the educator experience and surround customers with
academic expertise.
Orston brings over 25 years of experience strengthening customer
relationships in various organizations and a deep passion for
education. Her leadership experience at various companies,
including Fortune 100 businesses and startups in various
industries, will prove instrumental as Instructure continues to
scale to meet the evolving needs of international customers. She
joins Instructure at a time of significant growth, as customers
adopt new solutions within the Instructure Learning Platform to
fulfill the evolving demands of the learning experience, integrates
recent acquisitions and evolves to meet the needs of lifelong
learners.
Prior to Instructure, Orston served as Chief Customer Officer at
SmartRecruiters, a hiring platform, leading their post-sales
organization and achieving record-breaking customer satisfaction
and net retention targets. From 2019 to 2021, Orston held the
position of Chief Customer Officer at BetterCloud, where she
similarly orchestrated the growth of customer success, professional
services and support teams. BetterCloud received a strategic growth
investment from Vista Equity in 2022.
"Instructure's unique approach of surrounding customers with
passionate, experienced advocates attracted me to this role," said
Orston. "I look forward to building on a legacy of outstanding
customer experience and making learning more accessible as we work
alongside educators."
"The key to our success is our singular focus on our incredible
customers and helping them keep educators at the center of the
learning experience," said Steve
Daly, CEO of Instructure. "Rachel's background, passion for
education, and leadership experience will be invaluable to the
company as we work together to meet the unique challenges faced by
our global customer base in 2024 and beyond."
Orston has extensive experience in the world of blogging and
public speaking, having presented at several notable events,
including SaaStr, Gainsight Pulse and SuccessCon. She is an
investor and founding member of CS Angel, as well as a proud member
of CHIEF. Orston earned a Master of Business Administration from
Georgia Tech and a Bachelor of Science
in Journalism from Northwestern
University.
FORWARD-LOOKING STATEMENTS
This press release contains
"forward-looking" statements, which are subject to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
including statements regarding the potential, timing and examples
of any strategic alternatives. All statements other than statements
of historical facts are "forward-looking statements," including
statements relating to expectations and benefits of our strategy,
market share and growth opportunities, organic platform expansion,
and future business and product capabilities. These statements are
not guarantees of future performance, but are based on management's
expectations as of the date of this press release and assumptions
that are inherently subject to uncertainties, risks and changes in
circumstances that are difficult to predict. Forward-looking
statements involve known and unknown risks, uncertainties and other
factors that may cause actual results, performance or achievements
to be materially different from any future results, performance or
achievements. Important factors that could cause actual results to
differ materially from those expressed or implied by these
forward-looking statements include the risk factors described in
the Company's annual report on Form 10-K filed with the Securities
and Exchange Commission (the "SEC") on February 17, 2023 and other documents filed with
the SEC and could cause actual results to vary from expectations.
All information provided in this press release is as of the date
hereof and Instructure undertakes no duty to update this
information except as required by law.
ABOUT INSTRUCTURE
Instructure (NYSE: INST) is an
education technology company dedicated to elevating student
success, amplifying the power of teaching, and inspiring everyone
to learn together. Today the Instructure Learning Platform,
comprised of its flagship product Canvas LMS and several products
serving K-12 and higher education, supports tens of millions of
educators and learners around the world. Learn more at
www.instructure.com.
CONTACT:
Brian
Watkins
Corporate Communications
Instructure
(801) 658-7525
brian.watkins@instructure.com
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SOURCE Instructure