HONG
KONG, and LONDON, and
NEW YORK, and SINGAPORE, Oct. 10,
2022 /PRNewswire/ -- Leading insurance group,
Prudential plc (Prudential) and Google Cloud today announced a
strategic partnership to enhance health and financial inclusion for
communities across Asia and
Africa.
Under this alliance, Prudential will leverage Google Cloud's
data analytics capabilities, secure and sustainable infrastructure,
and the broader Google ecosystem, to accelerate its digital
transformation and to enhance user engagement of its health and
wealth platform, Pulse. For Google Cloud, this partnership presents
an opportunity to collaborate with a leading insurance provider to
make protection, health and savings solutions simpler and more
accessible across Asia and
Africa.
Pulse is part of Prudential's multi-channel strategy to make
healthcare more accessible and increase financial inclusion. The
app provides users with access to services such as health risk
assessment and online doctor consultation to help them better
manage their health needs, as well as digital wealth tools to make
financial decisions simpler1. Pulse is available in 17
markets and 11 languages.
Solmaz Altin, Managing
Director, Strategic Business Group, Prudential, said: "Across
our markets, people are living longer, but not necessarily
healthier and better. Harnessing technology, we want to empower
people to live well for longer by making it easier for them to take
care of their health and plan for their financial futures.
"Through this strategic partnership, we will leverage new
technology solutions to make the Pulse platform more intelligent
and engaging with the aim of reaching out to more people across
Asia and Africa, in particular those who cannot easily
access health and financial information and services."
This announcement deepens the existing relationship between
Prudential and Google that began in 2019. Prudential is using
Google Maps in the Pulse application, and further projects with
Google Health, Document AI and Fitbit are being explored to enhance
efficiency, functionality and user engagement.
Prudential expects to benefit from Google's suite of data
analytics, artificial intelligence (AI) and machine learning tools
such as Kubeflow, Looker, BigQuery and Vertex AI, to enhance
customer interactions and to provide more personalised, accurate
healthcare information and education to Pulse app users.
In the longer term, Prudential will look to adopt Google's AI
across a broader digital strategy to make accessing insurance
simpler, to drive greater efficiency, and to increase agent
productivity. For example, through technology such as advanced
analytics and AI, Prudential aims to use data to help its agents
better understand the needs of their customers. It is also looking
to improve customer experience, by digitising the entire claims
process, making submission, assessment, and approval more seamless
and efficient.
"At Google Cloud, our aim is to help our enterprise customers
use technology to deliver outstanding experiences for their
customers," said Thomas Kurian,
CEO of Google Cloud. "Prudential is a significant partner of
ours and a leading insurer that has been protecting lives for
nearly 175 years globally. Our work together will make it easier
for people to safeguard their health and protect their finances for
the long term with digital tools that are accessible."
Prudential has more than 530,000 agents across its 23 markets in
Asia and Africa and over 170 bancassurance partners
with access to circa 27,600 bank branches, serving more than 19
million customers2.
Notes:
1 Pulse's
health and wealth features/services vary in different
markets
2 As at 30 Jun 2022
About Prudential plc
Prudential plc provides life and health insurance and asset
management in Asia and
Africa. The business helps people
get the most out of life, by making healthcare affordable and
accessible and by promoting financial inclusion. Prudential
protects people's wealth, helps them grow their assets, and
empowers them to save for their goals. The business has more than
19 million life customers and has dual primary listings on the
Stock Exchange of Hong Kong (2378)
and the London Stock Exchange (PRU). It also has a secondary
listing on the Singapore Stock Exchange (K6S) and a listing on the
New York Stock Exchange (PUK) in the form of American Depositary
Receipts. It is also a constituent of the Hang Seng Composite
Index.
Prudential is not affiliated in any manner with Prudential
Financial, Inc. a company whose principal place of business is in
the United States of America, nor
with The Prudential Assurance Company Limited, a subsidiary of
M&G plc, a company incorporated in the United Kingdom.
https://www.prudentialplc.com/
About Google Cloud
Google Cloud accelerates every organisation's ability to
digitally transform its business. We deliver enterprise-grade
solutions that leverage Google's cutting-edge technology – all on
the cleanest cloud in the industry. Customers in more than 200
countries and territories turn to Google Cloud as their trusted
partner to enable growth and solve their most critical business
problems.
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SOURCE Google Cloud