SOUTH JORDAN, Utah,
Feb. 22, 2016 /PRNewswire/ --
AutoPoint, a Solera Holdings company and a leader in fixed
operations technology and customer retention marketing, today
released a new mobile technology service drive solution for its
automotive dealership customers. WelcomePoint™ revolutionizes the
greeting and write-up process through always-with-you tools that
are connected to a unified marketing and service delivery
platform.
AutoPoint knows that the service drive is the primary place
dealerships deliver the ongoing customer experience that results in
sustained service profitability, retained customers, and expanded
vehicle sales opportunities with those customers. WelcomePoint
capitalizes on the drive's unique opportunities for personalized
customer service and engagement, as well as use the service drive
space to jumpstart the inspection process and proactively present
service options and recommendations.
"We designed WelcomePoint to solidify the service relationship
between the motorist and their dealership from the point of arrival
onward," says Rich Holland, Managing
Director of AutoPoint. "With WelcomePoint, we anticipate remarkable
advancements in motorist engagement and service execution."
WelcomePoint is built on tablet-based technology to enable
dealership service advisors to greet each customer on the drive by
name and view their individual vehicle's service history. Advisors
can also pull up applicable vehicle recall data and see current
prepaid maintenance plans or previously declined service
recommendations. These motorist-centric features are paired with
walk-around inspection tools and photo capabilities that integrate
with AutoPoint's existing electronic MultiPoint inspection system,
extending the inspection process beyond the bay.
About Solera
Solera (NYSE: SLH) is a leading provider of risk and asset
management software and services to the automotive and property
marketplace, including the global P&C insurance industry.
Solera is active in over 70 countries across six continents. The
Solera companies include: Audatex in the United
States, Canada, and in more than 45 additional countries; HPI,
CarweB and CAP Automotive in the United Kingdom; Informex
in Belgium and Greece; Sidexa in France; ABZ
and Market Scan in the Netherlands; Hollander serving the North
American recycling market; AUTOonline providing salvage disposition
in a number of European and Latin American countries; IMS providing
medical review services; Explore providing data and analytics
to United States property and casualty insurers; Service
Repair Solutions, a joint venture with Welsh, Carson, Anderson
& Stowe, that provides solutions for the service, maintenance
and repair market; and I&S, a provider of software and business
management tools, third-party claims administration, first notice
of loss and network management services to the U.S. auto and
property repair industries, specializing in glass claims. For more
information, please refer to the company's website
at http://www.solerainc.com.
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SOURCE AutoPoint