NexJ chosen to deliver a comprehensive view of
the customer and improve global collaboration
TORONTO, Oct. 21, 2015 /PRNewswire/ - NexJ Systems Inc.
(TSX: NXJ), a provider of enterprise solutions to the
financial services and insurance industries, announced today that a
global bank has selected NexJ Contact™ as the CRM solution for its
Capital Markets division. NexJ Contact was selected after
demonstrating that it was the most "enterprise-aware" solution
after an intensive proof of concept.
"We are pleased to add to our growing list of clients in the
Corporate Banking and Capital Markets industry and to build on our
success as a leading provider of solutions for financial services,"
said William M. Tatham, Chief
Executive Officer of NexJ Systems Inc. "With NexJ, the bank
will be able to establish an enterprise view of their customers,
and share it globally, to enhance customer insights and drive
collaboration."
The bank was looking for an enterprise CRM solution to deliver
three key business benefits. The solution needed to aggregate
customer information across regions, product lines, and channels to
deliver an Enterprise Customer View. It needed a shared view of its
customers' business hierarchies that consists of multiple
divisions, branches and locations to better understand their
customers. Finally, it was seeking a way to collaborate across the
organization to better service their customers in order to increase
revenues.
NexJ's ability to deliver a product to meet these three
requirements was established in a proof of concept that
demonstrated NexJ's superior integration, configuration, and
relationship modeling capabilities as well as its agility to meet
the needs of its customers and act as a strategic partner.
Forrester Research, Inc. stresses the importance of
understanding complex customer relationships, "CRM applications are
often good at managing the quality of individual records. They are
less adept at enforcing the collection and management of how
customer records relate to one another. Searching for a corporate
customer that has multiple divisions, branches, and locations may
yield multiple records making it difficult to know which records to
use, let alone find if there are tens or hundreds of additional
records to further search through based on account name. Mergers
and acquisitions further complicate corporate hierarchies."
Forrester Research Inc., "Better Customer Relationships
Require Trusted Data", Michele Goetz
and Kate Leggett. November 25, 2014
NexJ's robust relationship modeling capabilities give further
insight into the customer by modeling complex company, subsidiary,
and sphere of influence relationships, as well as the relationships
between individuals in each, to better understand customers and
improve cross-sell opportunities.
NexJ's collaboration capabilities delivered through a modern
user experience make it easy for users in different regions and
roles to share information and guide them to timely and relevant
calls to action that improve overall customer experience and deepen
customer relationships.
The ability to integrate customer information across regions,
product lines, and channels to deliver an Enterprise Customer View
while respecting regional data residency laws was an equally strong
determinant in NexJ's selection. The need to comply with data
residency rules is a significant concern for all global companies,
making NexJ's deployment model that facilitates compliance a key
strength and differentiator.
Selected as the best choice to improve collaboration and
customer insight while tackling data residency concerns, the Global
Bank was further impressed by the level of data security NexJ
delivered and the ease with which it could be implemented.
About NexJ Systems Inc.
NexJ provides enterprise
customer management solutions to the financial services and
insurance industries. Our solutions include industry-specific
customer relationship management (CRM) for multi-channel engagement
and collaboration; customer process management for client
onboarding and KYC; and customer data management to deliver a
holistic view of customers across line of business and regional
data silos. Our solutions integrate information from multiple
systems into a unified view to help firms better understand and
share information about their customers to increase loyalty, drive
cross-sell and improve the customer experience.
Based in Toronto, NexJ has
clients throughout North America,
Asia Pacific and in Europe. For more information about NexJ
visit www.nexj.com, e-mail info@nexj.com, or call
416-222-5611. Join us on LinkedIn, follow us on Twitter, subscribe
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Google+.
NexJ Forward-looking Statement
Certain statements in
this press release may contain words considered forward-looking
statements or information under applicable securities laws. These
statements are based on NexJ's current expectations, estimates,
forecasts and projections about the operating environment,
economies and markets in which the company operates. These
statements are subject to important assumptions, risks and
uncertainties that are difficult to predict, and the actual outcome
may be materially different. NexJ's assumptions, although
considered reasonable by the company at the date of this press
release, may prove to be inaccurate and consequently its actual
results could differ materially from the expectations set out
herein. For additional information with respect to risks and other
factors which could occur, see NexJ's securities filings with the
OSC and other securities regulators. NexJ securities filings are
available on www.sedar.com. Unless otherwise required by
applicable securities laws, NexJ disclaims any intention or
obligations to update or revise any forward-looking statements,
whether as a result of new information, future events or
otherwise.
SOURCE NexJ Systems Inc.
