Revamped data infrastructure will support AI
development and improve customer experience
VANCOUVER, BC, Oct. 24,
2024 /CNW/ - TELUS is proud to announce the
successful completion of its ambitious data-modernization journey
in collaboration with Google Cloud and Onix. The project overhauled
and streamlined TELUS' data handling by moving from fragmented,
on-premise sources to a unified, cloud-based platform –
significantly improving data access and usability, and paving the
way for advanced artificial intelligence (AI) capabilities across
its operations, decreased energy consumption and the delivery of
faster, more personalized customer solutions.
TELUS successfully upgraded hundreds of enterprise-grade data
pipelines (processes that help transfer and organize data) and
migrated more than 14 petabytes of data from siloed legacy systems
to Google Cloud over an impressive and accelerated three-year
period. This migration consolidated customer data from more than
100 data sources across TELUS into one central data hub, creating a
single source of truth. With quicker and easier access to unified,
reliable data, TELUS team members can gather real-time business and
customer insights to make faster, more informed decisions.
Throughout the modernization, TELUS has remained committed to our
stringent data security and privacy standards.
The migration eliminated more than 30 per cent of obsolete data
stored on older, on-premise infrastructure, which greatly reduces
TELUS' energy consumption and carbon footprint while delivering
substantial cost savings. Key business functions such as network
operations, customer relationship management, billing and marketing
are all now benefiting from faster, more accurate and reliable
insights, enabling quicker issue resolution, more personalized
customer interactions and streamlined operations – enabling TELUS
to deliver more responsive and efficient services to customers.
Importantly, this data modernization also enabled TELUS to
develop revolutionary new AI-powered solutions such as Fuel iX, a
cutting-edge AI platform designed to help companies worldwide to
scale their AI projects from pilot to full production and enable
them to manage their AI tools responsibly and efficiently.
"This transformation marks a pivotal moment for TELUS, enabling
us to supercharge data-driven decision-making and unlock the
enormous opportunities presented by generative AI," said
Jaime Tatis, Chief Insights &
Analytics Officer at TELUS. "We recognized early on that AI was
going to fundamentally change how businesses operate – and high
quality data is the foundation of all AI. We're already seeing
exceptional efficiency gains and Google Cloud's reliability,
scalability and cutting-edge AI innovations allow us to continue
delivering exciting new solutions."
"With this migration to Google Cloud, TELUS will be able to
unlock the full potential of its data, helping revolutionize its
data infrastructure and empower their teams with advanced AI
capabilities," said Sam Sebastian,
VP and Country Manager, Google Cloud Canada. "Our reliable and
secure platform and AI applications will continue to help companies
like TELUS innovate and bring transformative solutions to
market."
"Our collaboration with TELUS and Google Cloud demonstrates the
strength of our comprehensive cloud solutions and highlights the
capabilities of our IP products, Raven and Pelican,"said
Sanjay Singh, CEO, Onix. "By
leveraging our expertise in data modernization, migration, cloud
infrastructure optimization, and AI enablement, we have supported
TELUS in building a scalable, reliable platform that advances their
ambitious AI initiatives and drives operational efficiency across
their enterprise."
About Onix:
Onix is a trusted cloud solution provider and premier Google
Cloud partner that helps companies migrate to the cloud and get the
most out of their data and technology with innovative, IP-backed
AI-powered solutions and services. We are able to deliver
exceptional results for our customers because of our 20+ year
partnership with Google Cloud, our dedication to customer success,
and our depth of patented technologies and expert teams.
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading
communications technology company with more than $20 billion in annual revenue and over 19 million
customer connections spanning wireless, data, IP, voice,
television, entertainment, video, and security. Our social purpose
is to leverage our global-leading technology and compassion to
drive social change and enable remarkable human outcomes. Our
longstanding commitment to putting our customers first fuels every
aspect of our business, making us a distinct leader in customer
service excellence and loyalty. The numerous, sustained accolades
TELUS has earned over the years from independent, industry-leading
network insight firms showcase the strength and speed of TELUS'
global-leading networks, reinforcing our commitment to provide
Canadians with access to superior technology that connects us to
the people, resources and information that make our lives
better.
Operating in 32 countries around the world, TELUS Digital
Experience (TSX and NYSE: TIXT) is a leading digital customer
experience innovator that designs, builds, and delivers
next-generation solutions, including AI and content moderation, for
global and disruptive brands across strategic industry verticals,
including tech and games, communications and media, eCommerce and
fintech, banking, financial services and insurance, healthcare, and
others.
TELUS Health is a global healthcare leader, which provides
employee and family primary and preventive healthcare and wellbeing
solutions. Our TELUS team, along with our 100,000 health
professionals, are leveraging the combination of TELUS' strong
digital and data analytics capabilities with our unsurpassed client
service to dramatically improve remedial, preventive and mental
health outcomes covering nearly 72 million lives, and growing,
around the world. As the largest provider of digital solutions and
digital insights of its kind, TELUS Agriculture & Consumer
Goods enables efficient and sustainable production from seed to
store, helping improve the safety and quality of food and other
goods in a way that is traceable to end consumers.
Driven by our determination and vision to connect all citizens
for good, our deeply meaningful and enduring philosophy to give
where we live has inspired TELUS and our team to contribute
$1.7 billion, including 2.2 million
days of service since 2000. This unprecedented generosity and
unparalleled volunteerism have made TELUS the most giving company
in the world. Together, let's make the future friendly.
For more information about TELUS, please visit telus.com,
follow us at @TELUSNews on X and @Darren_Entwistle on
Instagram.
For more information, please contact:
Athyu Eleti
TELUS Public Relations
athyu.eleti@telus.com
Sagar Desai
Onix Public Relations
sagar.desai@onixnet.com
SOURCE TELUS Communications Inc.