Calabretta's appointment is in support of Tecsys'
expanding commitment to customer success and customer lifetime
value.
MONTREAL, July 18,
2023 /PRNewswire/ -- Tecsys Inc. (TSX: TCS), an
industry-leading supply chain management and omnichannel commerce
software company, is pleased to announce the appointment of
Vito Calabretta to the position of
chief customer officer. Calabretta, who previously served as the
senior vice president of Global Operations at Tecsys, has more than
three decades of experience delivering customer-centric services at
global customer-focused SaaS and services organizations including
Tecsys and Accenture. As Tecsys strengthens its leadership position
and expands in key industries such as complex distribution and
healthcare, the appointment reaffirms the company's commitment to
exceptional customer experiences and innovative supply chain
optimization.
During his tenure as senior vice president of Global Operations,
Calabretta has been pivotal in evolving the services organization
to align with Tecsys' SaaS go-to-market model. Under his leadership
since 2017, customer service operations have doubled, and
significant advancements have been made in areas such as project
management, customer care, and professional services. His strategic
initiatives have resulted in efficient delivery of services,
shortened time to value and streamlined implementations.
In his new role, Calabretta will be responsible for overseeing
all aspects of service delivery and customer success at Tecsys. He
will work cross-departmentally to ensure that customers' needs are
met and that they are empowered to extract maximum value from their
Tecsys software. Additionally, Calabretta will lead the development
and implementation of customer-centric strategies, focusing on
enhancing the customer journey, leveraging customer insights, and
fostering long-term customer loyalty.
Peter Brereton, president and CEO
of Tecsys, expressed his confidence in Calabretta's ability to
excel in his new role, saying, "Vito's expanded role is a testament
to his outstanding leadership and unwavering commitment to our
customers. His deep understanding of our customers' needs, coupled
with his strategic mindset, will undoubtedly drive our customer
success to new levels. We are thrilled to have Vito lead this
effort as we continue to prioritize customer service
excellence."
Commenting on his new position, Calabretta says, "I am honored
to take on this new role at Tecsys. Our customers are at the core
of everything we do, and I am excited to lead our customer success
initiatives to new heights to deliver exceptional value for our
customer organizations."
About Tecsys
Since our founding 40 years ago, much has changed in the realm
of supply chain technology. But one thing has remained constant; by
developing dynamic and innovative supply chain solutions, Tecsys
has been equipping organizations for growth and competitive
advantage. Serving healthcare, distribution and converging commerce
industries, and spanning multiple complex, regulated and
high-volume markets, Tecsys delivers warehouse management,
distribution and transportation management, supply management at
point of use, retail order management, as well as complete
financial management and analytics solutions.
Tecsys' shares are listed on the Toronto Stock Exchange under
the ticker symbol TCS. For more information on Tecsys,
visit www.tecsys.com.
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SOURCE Tecsys Inc.
