New digital ecosystem effectively combines the elegant
Shopify front end with the sophisticated Tecsys order management
orchestration back end, providing a scalable platform for efficient
omnichannel commerce.
ST.
JOHN'S, NL, Jan. 10,
2024 /PRNewswire/ -- Tecsys Inc. (TSX: TCS), a global
leader in supply chain management solutions, announced that Eclipse
Stores, a leading Canadian fashion retailer, has successfully
integrated Tecsys' order management system (OMS) into its
e-commerce store, which is powered by Shopify. This strategic
digital commerce fulfillment environment, implemented with expert
guidance by Allure Commerce, highlights Eclipse's commitment to
enhance service levels and deliver an unparalleled customer
experience.
The integration between Tecsys' OMS and Shopify's e-commerce
platform provides a seamless flow of order information between the
online storefront and back-end order management. This
digitally-enabled environment allows Eclipse to expand its
omnichannel capabilities across multiple platforms while
maintaining a source of truth for tracking and management of
inventory. This reduces manual entry, minimizes errors, and
provides better visibility throughout the order processing
cycle.
"We are in relentless pursuit of providing positive customer
experiences, and that extends into our digital commerce ecosystem,"
said Genevieve Bulgin, director of
Retail Operations at Eclipse Stores. "Allure Commerce helped us
realize our vision for a seamless, omnichannel experience, and
provided the technical expertise to execute it flawlessly. Our new
digital ecosystem effectively combines the elegant Shopify front
end with the sophisticated Tecsys order management orchestration
back end, providing a scalable platform for efficient omnichannel
commerce."
With Tecsys' OMS, Eclipse can now leverage its integrated
platform to offer a suite of customer-centric value drivers,
enhancing the overall shopping journey while positively impacting
business performance. The retailer is now equipped to:
- Elevate the customer experience with frictionless commerce and
improved communication regarding order status.
- Simplify the returns process, offering added convenience for
customers.
- Maximize sales opportunities, ensuring no sale is ever missed
and increasing revenue streams.
- Scale its omnichannel capabilities, both by channel and
volume. This includes the infrastructure to offer popular options
like Buy Online, Pickup In Store (BOPIS), Reserve Online, Pickup In
Store (ROPIS), and Ship-from-Store services.
- Drive better decision-making by using the combined data for
valuable insights into customer behavior, sales trends and
operational efficiency.
- Streamline processes, such as order consolidation and split
orders, for increased operational efficiency.
Eclipse Stores' initiative to integrate Tecsys' OMS into their
Shopify-powered store sets a high standard in retail efficiency and
customer satisfaction. With accurate inventory data and efficient
order processing, customer service associates have up-to-date
information about product availability, visibility into order
status, and flexibility around fulfillment preferences. This level
of service can significantly enhance their customer's shopping
experience and is a testament to the role of innovative technology
solutions in transforming the retail landscape.
"It is a privilege to work with Allure Commerce to deliver this
level of digital commerce execution to the Eclipse team," said
Guy Courtin, vice president of
Industry and Global Alliances at Tecsys. "Eclipse is a prime
example of how the right combination of technology can create a
ripple effect of efficiency and growth across all facets of retail
business."
About Eclipse Stores
Eclipse Stores Incorporated is a privately owned Canadian retail
chain offering trendy styles and great basics for women. There
are over 80 Eclipse stores located in ten provinces across
Canada. Each store carries a
variety of styles, including dressy, casual, and athletic clothing,
as well as outerwear and accessories. Eclipse stores carry styles
developed under the company's private labels, Eclipse and Tattoo,
as well as several popular brand name denim collections. Operations
for the chain are based out of St.
John's, Newfoundland, and the main distribution center is in
Montreal, Quebec. For more
information about Eclipse, visit www.eclipsestores.com.
About Allure Commerce
Allure Commerce is a global digital commerce agency focused on
empowering growth acceleration and maximizing ROI for businesses.
They specialize in reimagining business operations by building
impactful solutions using the latest eCommerce technologies. Their
services include custom eCommerce development, consulting,
usability, and intelligence, designed to support both B2B and B2C
brands. Allure Commerce prides itself on creating seamless digital
commerce experiences, backed by in-depth analytics and data-driven
strategies to meet unique brand goals. For more information, you
can visit their website www.allurecommerce.com.
About Tecsys
Since our founding 40 years ago, much has changed in the realm
of supply chain technology. But one thing has remained constant; by
developing dynamic and innovative supply chain solutions, Tecsys
has been equipping organizations for growth and competitive
advantage. Serving healthcare, distribution and converging commerce
industries, and spanning multiple complex, regulated and
high-volume markets, Tecsys delivers warehouse management,
distribution and transportation management, supply management at
point of use, and retail order management, as well as complete
financial management and analytics solutions.
Tecsys' shares are listed on the Toronto Stock Exchange under
the ticker symbol TCS. For more information on Tecsys,
visit www.tecsys.com.
Copyright © Tecsys Inc. 2024. All names, trademarks, products,
and services mentioned are registered or unregistered trademarks of
their respective owners.
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SOURCE Tecsys Inc.
