Ortsbo Announces Additional Global Customer Care Partnership Program
27 Août 2013 - 3:27PM
OTC Markets
Ortsbo Announces Additional Global Customer Care
Partnership Program
Toronto, Canada /
New York, New York - August 26, 2013 - Ortsbo,
Inc.
(a subsidiary of Intertainment Media Inc. TSXV:INT / US:ITMTF /
FRA:I4T)
announces that is has signed a strategic partnership and services
agreement with
a private Telecommunications Consulting Group to work with Ortsbo
to facilitate
sales of the Ortsbo Software as a Service (SaaS) language
technology to major global
business process outsourcing firms, telecom companies and to call
center and
communications technology providers.
The agreement,
which is for an initial period of two years with an option to
mutually renew,
identifies a number of industry leading potential clients that
already have an
existing relationship with the consulting group and provides
potential, not
guaranteed business targets in the range of up to 20,000 installed
?seats?
using the Ortsbo technology.
The partnership
also provides the right for the consulting group to invest up to $1
Million in
an approved future Ortsbo equity offering as determined by
Intertainment Media.
This agreement
follows an announcement by Ortsbo with TELUS International last
week and an
agreement signed earlier this year with StarTek Inc.
?Ortsbo continues
to establish itself as a global leader in enabling multi-lingual
customer care
services via its cloud based, SaaS platform that connects easily
and seamlessly
with existing Customer Care technology,? said
Ortsbo President & CEO, David Lucatch. ?Our goal is to
quickly and
efficiently roll out Ortsbo to BPO?s, direct relationships, telecom
companies
and technology providers. This agreement
and the expertise of the team will allow us to accelerate our
ongoing sales
programs.?
As the need to
globalize business practices continues, providing customer support,
care and
communications across a wide range of languages can be costly and
logistically
challenging. Today, there are many instances where companies cannot
deliver service
and support in all of the languages represented by their customers
in real-time
across its communication initiatives.
The
Ortsbo
Global Customer Care
platform makes it possible for a
company?s customer care and support services providers to establish
web-based
customer care across languages cost efficiently and in real-time.
As an example, a customer
service or support agent in on offshore location can now work in
English,
conducting web-chats with customers in a multitude of languages.
During a chat
session, agents can type in their native language with the customer
receiving a
response in his or her own language.
Conversely, the customer types in their native language with the
agent receiving
the reply in his or her native or preferred language. Ortsbo?s
proprietary and
patent pending technology tunes the language for the particular
domain and
customer care context. As a result, the customer experience rivals
the speed
and accuracy of staffing with multi-lingual
agents.
In the current
state of the market, companies typically pay a significant premium
for
multi-lingual agents, require a minimum core team offering a
language and
depend heavily on locally available language capabilities. With the
Ortsbo Global Customer Care solution, geographical
availability, language training and other premiums are not required
as a
customer care center simply enables the current agents without
having to make
special staffing accommodations for each additional language. This
represents
an order of magnitude value proposition for most customer care
operations.
Central to Ortsbo?s
sales and market leadership strategy is to partner with
organizations that have
a significant presence in the global customer care
arena.
About
Ortsbo Inc.
(www.ortsbo.com)
Ortsbo enables
real-time,
cross-language communication experiences. Delivered as a Cloud,
Software as a
Service (SaaS) in combination with professional computing services,
Ortsbo can
be embedded into high value communication processes and internet
endpoints to
create dramatic value across more than 65 languages. Based on
invention
and proprietary technology, Ortsbo creates unparalleled,
high-fidelity
experiences. Ortsbo is a portfolio
company subsidiary of Intertainment Media Inc.
About
Intertainment Media Inc.
(www.intertainmentmedia.com)
Intertainment is
one of Canada?s
leading technology incubators and is focused on developing,
nurturing and
investing in both North American and global technologies and
companies that
provide technology solutions for brands and consumers alike.
Intertainment also owns and operates a number
of key properties including Ortsbo, Deal Frenzy, BlackBox Loyalty
and Magnum,
with investments in leading edge technologies and social media
platforms including
theaudience.com, CapThat.com, Poynt, Ad Taffy, itiBiti and
Yappn. For more information on Intertainment and its
properties, please visit www.intertainmentmedia.com.
Intertainment is headquartered in the Toronto, Canada region,
with offices in New York, Los Angeles and San Mateo, CA and is
listed on the
TSX Venture Exchange under the symbol ?INT? (TSXV:INT) and in the
US on the
OTCQX Market under the symbol ?ITMTF?.
Intertainment is also traded in Europe on the Open Market
(Regulated Unofficial
Market) of the Frankfurt Exchange through the XETRA trading
platform under the
symbol ?I4T?.
CORPORATE
CONTACTS:
David Lucatch,
President & CEO
Ortsbo, Inc.
info@ortsbo.com
Neither the
TSX Venture Exchange nor its Regulation Services Provider (as that
term is
defined in the policies of the TSX Venture Exchange) accepts
responsibility for
the adequacy or accuracy of this release. This news release may
contain certain
forward-looking information. All statements included herein, other
than
statements of historical fact, is forward-looking information and
such
information involves various risks and uncertainties. There can be
no assurance
that such information will prove to be accurate, and actual results
and future
events could differ materially from those anticipated in such
information. A
description of assumptions used to develop such forward looking
information and
a description of risk factors that may cause actual results to
differ
materially from forward-looking information can be found in the
company's
disclosure documents on the SEDAR website at
www.sedar.com.
The company does not undertake to update any forward-looking
information except
in accordance with applicable securities laws.
This release
may contain forward looking statements within the meaning of the
"safe
harbor" provisions of US laws. These statements are based on
management's
current expectations and beliefs and are subject to a number of
risks and
uncertainties that could cause actual results to differ materially
from those
described in the forward looking statements. Intertainment Media
Inc. does not
assume any obligation to update any forward looking information
contained in
this news release.
Intertainment Media (CE) (USOTC:ITMTF)
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