Leading systems integrator in global
enterprise contact center migrations will
utilize
Bandwidth's award-winning
MaestroTM next-generation cloud communications
platform
RALEIGH,
N.C., June 15, 2023 /PRNewswire/ -- Bandwidth
Inc. (NASDAQ: BAND) a leading global cloud communications
company, and Miratech, a leading global IT services and consulting
company, today announced a strategic collaboration to accelerate
digital customer experience (CX) transformation for global
enterprises. In a co-selling motion, Bandwidth and Miratech are
already actively engaged with several multi-country enterprise
customer opportunities.
The collaboration will enable Global 2000 enterprises to
integrate their back-end environment with customer-facing teams,
which is critical to driving greater brand loyalty and engagement,
a best-in-class user experience, and faster time-to-revenue for
feature-rich cloud capabilities.
Miratech is an industry-leading CX implementation and
engineering provider for cloud contact centers worldwide. Miratech
has migrated tens of thousands of contact center agents onto
next-generation CX platforms for some of the largest and
most-recognized world leaders in the financial services, insurance,
healthcare and technology verticals. Bandwidth's Maestro platform
bridges key capabilities across cloud contact centers, unified
communications and artificial intelligence. With Maestro,
enterprises can customize global communications workflows and add
state-of-the-art CX and AI capabilities such as conversational AI,
machine-learning-based fraud detection, and text-to-speech and
speech-to-text tools–all customizable with software. Maestro runs
on Bandwidth's global Communications Cloud network, which reaches
more than 60 countries and over 90 percent of world GDP. Together,
Miratech and Bandwidth can deliver cloud contact center
environments that integrate Global 2000 enterprises' full
communications stacks with SaaS solutions, such as workforce
management, customer relationship management and enterprise
resource planning tools.
"Miratech is known as one of the premier global systems
integrators in the contact center space, with a customer-centric
approach and track record of successfully delivering complex
deployments that yield proven ROI," said Sandy Preizler, Chief Revenue Officer at
Bandwidth. "We are proud to work with a company known for
delivering a relentless commitment to performance and technical
excellence for the largest enterprises in the world."
"Bandwidth Maestro is a platform we can scale on to manage
complex call flows, business-critical applications and cutting-edge
technologies already pre-integrated for faster time to value," said
Matthew Ainsworth, Chief Revenue
Officer at Miratech. "Their global coverage, reliability and
resiliency, and proven results powering global cloud contact
centers make Bandwidth a strong partner in our joint mission to
help customers transform their businesses and grow revenue while
reducing costs."
About Miratech
Miratech helps visionaries to change
the world. We are a global IT services and consulting company that
brings together proven global enterprise processes and
methodologies and start-up innovation. Today we support digital
transformations for the largest enterprises on the planet. By
partnering with both large and small players, we stay at the
leading edge of technology, remain nimble even as a global leader,
and create technology that helps our clients further enhance their
business. Our culture of Relentless Performance enables over 99% of
Miratech's engagements to succeed by meeting or exceeding scope,
schedule, and/or budget objectives since our inception in 1989. For
additional information please visit miratechgroup.com.
About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a
global cloud communications software company that helps enterprises
deliver exceptional experiences through voice calling, text
messaging and emergency services. Our solutions and our
Communications Cloud, covering 60+ countries and over 90 percent of
global GDP, are trusted by all the leaders in unified
communications and cloud contact centers–including Amazon Web
Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom,
Genesys and Five9–as well as Global 2000 enterprises and SaaS
builders like Docusign, Uber and Yosi Health. As a founder of the
cloud communications revolution, we are the first and only global
Communications Platform-as-a-Service (CPaaS) to offer a unique
combination of composable APIs, owner-operated network and broad
regulatory experience. Our award-winning support teams help
businesses around the world solve complex communications challenges
to reach anyone, anywhere. For more information, visit
bandwidth.com.
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SOURCE Bandwidth Inc.