ISLANDIA, N.Y., Aug. 16, 2011 /PRNewswire/ -- CA Technologies
(NASDAQ: CA) today announced the general availability of CA Service
Operations Insight 3.0, a next-generation solution that manages
business services across traditional IT and cloud-connected
environments for enterprises, service providers and
governments.
CA Service Operations Insight is the latest release among a
group of new and updated CA Technologies products and solutions
that help IT organizations make the right 'cloud choice' and
realize faster time-to-value from hybrid cloud environments. In
order to make the right cloud choice for the business, management
and security must be at the forefront of any consideration. To help
ensure customers are successful in their cloud initiatives, CA
Technologies provides a breadth of products and solutions that
support a lifecycle approach to successful cloud deployment which
includes: plan, design, deliver, secure and assure.
CA Technologies is significantly enhancing and expanding its
Service Assurance portfolio to help customers accommodate complex,
composite applications, services and transactions that span hybrid
cloud environments. This release of Service Operations Insight and
the company's recent acquisitions of both ITKO and WatchMouse are
just a few examples of the portfolio's growth.
"Today's challenging, dynamically changing business and
technical environments are outpacing the abilities of current
management tools. IT needs a game changer," said Mike Sargent, general manager, Service
Assurance, CA Technologies. "CA Service Operations Insight is a
next-generation solution that is precisely designed to address the
service quality requirements of real-time, interactive online
services that drive many businesses and governments."
With CA Service Operations Insight (formerly CA Spectrum Service
Assurance), IT operations executives and staff can visualize and
analyze their infrastructure, applications and transactions
together, in the context of the business services they support.
This helps pinpoint, prioritize and resolve service problems across
technology domains and IT supply chains to diminish risk to
services, improve service quality and predictability and optimize
operational efficiency. Examples of business services include
online banking, retail, insurance claims processing, driver license
renewal, warehouse/distribution systems and e911.
CA Service Operations Insight also provides the data necessary
for CA Business Service Insight to determine which services are
operating in an IT environment, and to compare the service
performance against benchmarks. CA Business Service Insight also
can then identify alternative services to help better manage
contractual relationships with outsourcers, internal parties and
customers.
"IT organizations are rightfully measured by their ability to
deliver on committed service levels and support business
expectations for critical business services," said Dennis Drogseth, vice president, Enterprise
Management Associates. "CA Service Operations Insight offers a
cohesive and powerful design for delivering time-sensitive insights
into dynamic service-to-applications interdependencies and
performance issues in order to mitigate business risks, align
resources with business objectives and meet service quality
expectations for end-user consumers as well as key business
stakeholders."
CA Service Operations Insight correlates and analyzes
information from infrastructure, application performance and other
IT management tools in real time. The solution uses this
information to map and display IT assets that deliver specific
business services, calculate service quality, and identify which IT
assets impact service quality and put it at risk. In response to
service degradations and outages, CA Service Operations Insight
triggers service desk tickets, and escalations and corrective
actions such as process automation, to allocate data center and
cloud resources.
CA Service Operations Insight 3.0 includes enhancements designed
to provide:
- Dynamic business service modeling that automates and simplifies
the task of building and maintaining a real-time, end-to-end view
of services;
- Automated actions that allocate data center and cloud resources
to quickly fix service problems and help proactively mitigate
risks;
- Mobile user interface that lets executives and staff
manage services and alerts while away from their desks;
- Unified event management that helps operations teams to
standardize and enforce best-practice response to alerts from
across all technology domains; and
- Tiered architecture that enables organizations to flexibly
distribute the responsibility and processing of business service
modeling and analysis across geographies while maintaining a
centralized view.
"Like most companies, we've invested in management tools and
processes to ensure the health of the underlying infrastructure and
applications that support business services. CA Service Operations
Insight is helping us move to the next level of IT-business
alignment by consolidating management across domains into a single
view of business services," said Dan
Colleli, monitoring technician, Raymond James. "We are impressed with the
product's ability to import infrastructure and transaction models,
and accurate status of the components from CA Technologies and
third-party tools, to build and maintain real-time, end-to-end
views of business services. Impact analysis from CA Service
Operations Insight allows for quick problem identification,
notification and automated help desk ticketing, so service quality
problems can be quickly resolved and other risks to business
services can be mitigated."
For more information about CA Service Operations Insight,
visit:
- CA Service Assurance Portfolio
- CA Service Operations Management Solution
- @CAsvcAssur on Twitter
- Service Assurance Daily Blog
- LinkedIn's CA Service Assurance Group
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About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and
solutions company with expertise across all IT environments – from
mainframe and distributed, to virtual and cloud. CA Technologies
manages and secures IT environments and enables customers to
deliver more flexible IT services. CA Technologies innovative
products and services provide the insight and control essential for
IT organizations to power business agility. The majority of the
Global Fortune 500 relies on CA Technologies to manage evolving IT
ecosystems. For additional information, visit CA Technologies at
www.ca.com.
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Copyright © 2011 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All trademarks, trade names, service marks,
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companies.
Press Contacts
David Resnic
CA Technologies
(508) 628-8426
david.resnic@ca.com
Christine Needles
CA Technologies
(404) 848-2007
christine.needles@ca.com
SOURCE CA Technologies