CA Technologies Further Advances SaaS-based Service Management With Release of CA Nimsoft Service Desk 7

CA Technologies (NASDAQ: CA) today announced CA Nimsoft Service Desk 7 (NSD), the latest version of its flagship SaaS service management solution.

CA NSD 7 delivers the full power of IT service management with an intuitive user experience enabling even those who have never used a service management system to request IT services and initiate problem resolution without any training. By leveraging familiar attributes from social media and consumer web sites, CA NSD 7 empowers end-users and IT staff to work together more quickly, easily and reliably than ever.

“Users who have become accustomed to consumer applications that require no learning expect the same from enterprise applications,” said Lokesh Jindal, general manager, Service and Portfolio Management, CA Technologies. “With NSD 7, CA Technologies delivers a robust service management SaaS solution while making the end user experience simple and enjoyable.”

As a true multitenant SaaS solution, CA NSD 7 enables organizations of all kinds to achieve their service management objectives without capital investment. The SaaS model also enables MSPs to fulfill their customers’ diverse service requirements at less cost through a shared service desk staffing model.

CA NSD 7 also provides highly configurable ITIL-based “action driven” workflows that accelerate time-to-benefit, reduce ownership costs and make it easy for IT organizations to add and modify workflows as necessary to continuously improve operations.

The integration of CA NSD 7 with CA Nimsoft Monitor further streamlines service management by linking alerts from the IT environment to service tickets and making critical infrastructure data immediately available to service desk staff in context.

“We chose CA NSD 7 because it minimizes complexity, ensures faster and more complete user adoption, and reduces our ongoing maintenance and upgrade costs,” said Vijaya Kumar Adusumilli, senior manager, Infotech Enterprises Limited, which provides leading-edge engineering solutions to major organizations worldwide. “All these benefits and more made it substantially superior to our previous solution.”

CA NSD 7 lets customers choose monthly subscriptions based on named- or concurrent-user licensing. The SaaS model also gives customers immediate access to any and all upgraded functionality as soon as it becomes available. CA NSD 7 is available directly from CA Technologies and from the company’s global partner network.

CA Technologies is also addressing the needs of customers looking to evolve their service management capabilities via traditional on-premise solutions with the latest release of CA Service Catalog. CA Service Catalog 12.8 empowers organizations to manage the delivery of services where, when, and how they are needed. It features a streamlined request and fulfillment UI that elevates the user experience and extends support for portal environments such as Liferay and Microsoft SharePoint.

CA Technologies is demonstrating CA Nimsoft Service Desk and CA Service Catalog this week at Pink 13—the 17th Annual International IT Service Management Conference & Exposition in Las Vegas.

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at www.ca.com.

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Copyright © 2013 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. The information and results illustrated here are based upon the speaker’s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments.

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