TAP Portugal Improves Customer Experience with CA Technologies
10 Décembre 2014 - 3:00PM
Business Wire
Leading Portuguese Airline Relies on CA
Application Performance Management to Quickly Identify and Solve
Application Performance Issues and Ensure Reliable, Nonstop
Service
CA Technologies (NASDAQ:CA) today announced that TAP Portugal is
using CA Application Performance Management (APM) to ensure the
performance of critical business applications and improve the
experience and quality of service provided to customers.
Named the “Best Airline in Europe” by Global Traveler magazine
in 2013, TAP Portugal serves more than 10 million passengers among
75 destinations in 34 countries, and is the leading airline in
Portugal, as well as for air travel between Europe and Brazil. The
organization continually strives to offer an excellent customer
experience and provide its customers with the most convenient
solutions for their travel needs.
Ensuring customer satisfaction requires an efficient operation
of all of TAP Portugal’s business processes involved in customer
transactions, such as purchasing tickets online and checking-in
with TAP Portugal’s mobile application. TAP Portugal is using CA
APM to identify performance issues in business applications so that
the airline can rapidly address the issues before they have an
impact on the experience of customers. As a result, CA APM is also
helping TAP Portugal to optimize costs and free up resources that
can be allocated to create new services that will help further grow
the business and build customer loyalty.
“We are committed to delivering an optimal travel experience and
to deliver better performance of our critical applications so that
we can continue to increase the satisfaction of our customers,”
said Telmo Duro, Competence Centre Director, TAP Portugal. “CA APM
has enabled us to identify 80 percent of performance application
issues in less than two hours, and has increased the speed of our
processes by 70 percent.”
CA APM currently monitors 200 business applications across TAP
Portugal’s Java, middleware and .Net infrastructure, and analyzes
over 2.5 million metrics in real time, including response time of
front-end applications and back-end database requests. Prior to CA
APM, a simple log query was used to identify performance issues, a
cumbersome and time consuming task that had an impact customer
service.
“In today’s application economy, well-performing applications
can translate into satisfied customers, productive employees and
strong revenue,” said Bjarne Rasmussen, chief technology officer,
CA Technologies EMEA. “It is vital to the success and growth of an
organization that they ensure the optimal performance of their
critical business applications so that they can provide customers
with the end user experience that they expect and demand.”
About CA Technologies
CA Technologies (NASDAQ:CA) creates software that fuels
transformation for companies and enables them to seize the
opportunities of the application economy. Software is at the heart
of every business in every industry. From planning, to development,
to management and security, CA is working with companies worldwide
to change the way we live, transact, and communicate – across
mobile, private and public cloud, distributed and mainframe
environments. Learn more at www.ca.com.
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Copyright © 2014 CA, Inc. All Rights Reserved. All other
trademarks, trade names, service marks, and logos referenced herein
belong to their respective companies.
CA TechnologiesMichelle Laidlaw, +1 631 342
4701Michelle.laidlaw@ca.comorAgnès Herrero, +34
934927500agnes.herrero@ca.com
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