Oceana Group Reels in CA Technologies to Enhance Customer Service
03 Décembre 2015 - 3:00PM
Business Wire
CA Service Management solution enables South
Africa’s largest fishing company to more effectively control
service delivery operations and boost customer service levels
CA Technologies (NASDAQ:CA) today announced that Oceana Group,
South Africa's largest fishing company, has successfully
implemented CA Service Management solutions to optimize their IT
operations and raise customer service levels.
Oceana Group’s Chief Information Officer, Joy Hilton, says the
company required technology that would improve service delivery to
its users, and that could be implemented quickly.
“Improved service delivery and fast implementation is what we
wanted – and it’s what we got from CA,” says Hilton. “CA Service
Desk Manager’s reporting capabilities allow us to manage our
performance levels and record changes made to the system. Our users
can also log into the system to track progress on their service
requests.”
Hilton explains other important factors that motivated the
choice of CA were the robustness of the technology, its wide
acceptance and the high levels of support.
Now equipped with an integrated view of all service requests in
process, Oceana can quickly identify bottlenecks as well as
persistent system faults, thus allowing IT to hone in on the root
causes of issues. CA Service Management also gives Oceana the
ability to pinpoint—and thus reward—the high performers within the
department. In addition, comprehensive reporting makes it easy to
monitor the service provided by Oceana Group’s IT vendors.
“Global trends are seeing internal IT department’s position
themselves as genuine service providers to the business, and no
longer as cost centres. Leading companies like Oceana Group are
relying on CA Service Management to make this change successfully,
and establishing IT as a true strategic enabler of the business,”
says Gary Lawrence, managing director, CA Southern Africa.
CA Southern Africa assisted Oceana in the implementation of CA
Service Management.
“During the solution deployment, CA Southern Africa facilitated
key user awareness and change management sessions,” says Sue Dods,
account manager, CA Southern Africa. “The sessions played an
important role driving user involvement and acceptance, helping
Oceana achieve maximum benefit from CA Service Management and
further speeding time to value.”
Hilton says that Oceana Group is also planning to extend CA
Service Management to its procurement, creditors and HR departments
to help manage interactions with users more effectively.
About CA Technologies
CA Technologies (NASDAQ: CA) creates software that fuels
transformation for companies and enables them to seize the
opportunities of the application economy. Software is at the heart
of every business in every industry. From planning, to development,
to management and security, CA is working with companies worldwide
to change the way we live, transact, and communicate – across
mobile, private and public cloud, distributed and mainframe
environments. Learn more at www.ca.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20151203005175/en/
PressCA TechnologiesBrian Harris,
631-342-6508Brian.Harris@ca.com
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