Hackett Excelleration Matrix™ Concludes that
Modern Customer-to-Cash Receivables Platforms Deliver Superior
Value Realization
Modern customer-to-cash (C2C) receivables platforms deliver
superior value realization and return on investment when compared
to legacy applications, according to new Market Intelligence
Service research from The Hackett Group, Inc. (NASDAQ: HCKT).
Modern platforms offer improved cash flow management, better
customer and employee experience, touchless capabilities and
superior AI and analytics. Benefits include:
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The C2C Hackett Excelleration Matrix
charts the value realization and breadth of capability for nine
leading customer-to-cash solution providers. High resolution image
available on request. (Graphic: Business Wire)
- 43% overall average performance advantage over legacy
systems
- 87% positive customer experience
- 70% increase in touchless cash application for payment
automation
- 63% reduction in past due receivables greater than 90 days
- 10x increased operating cash released from disputed
receivables
- $107 million/year in additional operating cash (for a typical
$10 billion company)
Ted A. Fernandez, Chairman & CEO of The Hackett Group®,
explained The Hackett Excelleration Matrix™ research. “Our global
clients, which includes 93% of the Fortune 100, cited a gap in
provider insight around the realization of value from specific
software and service investments. The Hackett Group is uniquely
qualified to address this fundamental requirement in market
intelligence due to our vast benchmarking database and
implementation knowledge. We are pleased to issue our first Hackett
Excelleration Matrix in C2C receivables – which will quickly be
followed by a series of similar research reports covering software
and services across the enterprise, including purchase-to-pay
software and finance & accounting outsourcers.”
The C2C Receivables Hackett Excelleration Matrix and related
research is the first from The Hackett Group’s new Market
Intelligence Service. The service is designed to evaluate software
and service providers’ ability to deliver value from specialized
and differentiated capabilities.
The Hackett Excelleration Matrix analyzes providers’ unique
capabilities against the value executives can expect from their
solution. Providers that offer breakthrough capabilities and
incredible value realization earn the distinction of Digital World
Class®.
Related to the C2C receivable research scope, The Hackett Group
analyzed nine leading software providers in three key areas: cash
application, collections management and dispute management. The
research analyzed performance data in The Hackett Group’s extensive
proprietary benchmarking database, software performance data from
customers using the C2C receivables solutions, and interviews with
the solution providers and end users.
The full C2C receivables research is available now to The
Hackett Group’s solution providers, research advisory, and
consulting clients through a new C2C Software Market Intelligence
Program that provides a concierge level of insight into the C2C
solution provider market. A summary report is available on a
complimentary basis, with registration, at
http://go.poweredbyhackett.com/c2csp2212sm. The full 70-page C2C
Receivables Market Intelligence research is also available for
purchase. Interested parties can learn more at
http://go.poweredbyhackett.com/c2cspr2303 or by visiting the
landing page for our Market Intelligence Service at
https://www.thehackettgroup.com/market-intelligence/.
According to Chief Market Intelligence Officer Michel Janssen,
“Over the last five years, companies have invested more than a
billion dollars in modern C2C receivables platforms. Now, with
interest rates on the rise and concerns over recession growing,
working capital management is more important than it has been in
quite some time. And the results are clear. These modern platforms
integrate cutting-edge technologies such as data mining, artificial
intelligence and machine learning to optimize the customer-to-cash
process. Compared to legacy platforms, they offer improved cash
flow management, better customer and employee experience, nearly
double the level of fully automated transactions, superior
analytics tools and more.”
Associate Principal and Global Customer-to-Cash Practice Leader
Bryan DeGraw added, “Even among the modern platforms, there is a
significant difference between solution providers in terms of their
ability to deliver real value, cost reduction and business process
improvement. Three solution providers demonstrate powerful
automation features such as advanced automation, AI, predictive
analytics, strong analytical tools and exceptional user experience,
which simply drove higher ROI, earning them the distinction of
Digital World Class.”
About The Hackett Group
The Hackett Group, Inc. (NASDAQ: HCKT) is a leading
benchmarking, research advisory and strategic consultancy firm that
enables organizations to achieve Digital World Class™
performance.
Drawing upon our unparalleled intellectual property from more
than 25,000 benchmark studies and our Hackett-Certified® best
practices repository from the world’s leading businesses –
including 97% of the Dow Jones Industrials, 93% of the Fortune 100,
73% of the DAX 40 and 52% of the FTSE 100 – captured through our
leading benchmarking platform, Quantum Leap® and our Digital
Transformation Platform, we accelerate digital transformations,
including enterprise cloud implementations.
More information on The Hackett Group is available at:
www.thehackettgroup.com, info@thehackettgroup.com, or by calling
(770) 225-3600.
The Hackett Group, Hackett-Certified, quadrant logo, World Class
Defined and Enabled, Quantum Leap, Digital World Class and Hackett
Excelleration Matrix are the registered marks of The Hackett
Group.
Cautionary Statement Regarding “Forward-Looking”
Statements
This release contains “forward-looking” statements within the
meaning of Section 27A of the Securities Act of 1933 as amended and
Section 21E of the Securities Exchange Act of 1934, as amended.
Statements including without limitation, words such as “expects,”
“anticipates,” “intends,” “plans,” “believes,” seeks,” “estimates,”
or other similar phrases or variations of such words or similar
expressions indicating, present or future anticipated or expected
occurrences or outcomes are intended to identify such
forward-looking statements. Forward-looking statements are not
statements of historical fact and involve known and unknown risks,
uncertainties and other factors that may cause the Company’s actual
results, performance or achievements to be materially different
from the results, performance or achievements expressed or implied
by the forward-looking statements. Factors that may impact such
forward-looking statements include without limitation, the ability
of The Hackett Group to effectively market its digital
transformation and other consulting services, competition from
other consulting and technology companies that may have or develop
in the future, similar offerings, the commercial viability of The
Hackett Group and its services as well as other risk detailed in
The Hackett Group’s reports filed with the United States Securities
and Exchange Commission. The Hackett Group does not undertake any
duty to update this release or any forward-looking statements
contained herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230329005230/en/
Gary Baker, Global Communications Director - (917) 796-2391 or
gbaker@thehackettgroup.com
Hackett (NASDAQ:HCKT)
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