Enterprises adopt analytics tools to
boost supply chain performance, resilience for competitive
advantage, ISG Provider Lens™ report says
Enterprises in Brazil are investing in digital technologies,
including generative AI, to harness a wealth of data to improve
supply chain operations, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Supply Chain Services report for
Brazil finds that new tools, including remote sensing devices and
highly integrated software platforms, are providing companies with
more and better data about their supply chains. Using recent
advances in AI and analytics, organizations are applying this
information to enterprise resource planning (ERP) software,
advanced planning systems and control towers for greater supply
chain performance and resilience.
“Ongoing business transformation is the top priority for
Brazilian enterprise leaders,” said Bob Krohn, partner,
manufacturing, for ISG. “They recognize that more flexible,
integrated and sustainable supply chains are essential to this
vision, and service providers are helping them use AI to realize
that vision.”
Companies in Brazil are taking advantage of higher data volumes
as cloud services grow in performance, processing capacity and
reliability, the report says. With more structured information at
their disposal, enterprises are applying increasingly sophisticated
AI and GenAI solutions to a wider range of applications.
Deployments are expanding beyond sales and planning to include core
industrial manufacturing and operations applications, such as
predictive maintenance.
The AI and GenAI tools being deployed in Brazil make data about
logistics, distribution, sales and product replenishment more
useful for predicting and responding to sales peaks and abnormal
movement of materials, ISG says. They give enterprises more
visibility and levers to manage the extended supply chain,
stretching all the way from suppliers to consumers, which makes it
easier to carry out circular economy initiatives that reduce
waste.
Since emerging from the COVID-19 pandemic, many Brazilian
companies have accelerated efforts to outpace competitors in
performance and efficiency, the report says. A growing number of
them are partnering with supply chain advisory and consulting
providers for activities that include diagnosing supply chain
issues, crafting strategies, implementing systems and reducing cost
and risk. Given Brazil’s land area — the fifth largest in the world
— distribution solutions such as control towers and warehouse and
transportation management systems are in especially high
demand.
“Visibility and control throughout the supply chain are more
important than ever,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “Brazilian companies are
sharply focused on AI and analytics solutions to achieve those
objectives.”
The report also examines other supply chain trends in Brazil,
including the rising demand for supply chain BPO services and
emerging interest in circular supply chains for improved
sustainability.
For more insights into the supply chain challenges faced by
enterprises in Brazil, see the ISG Provider Lens™ Focal Points
briefing here.
The 2024 ISG Provider Lens™ Supply Chain Services report for
Brazil evaluates the capabilities of 40 providers across four
quadrants: Supply Chain Advisory and Consulting Services, Supply
Chain IT Operations Services, Supply Chain BPO Services and
Circular Supply Chain Services.
The report names Accenture as a Leader in all four quadrants. It
names EY as a Leader in three quadrants and IBM and Tech Mahindra
as Leaders in two quadrants each. Deloitte, ILOS, McKinsey,
Stefanini, TCS and Xcelis Solutions are named as Leaders in one
quadrant each.
In addition, Alvarez & Marsal is named as a Rising Star — a
company with a “promising portfolio” and “high future potential” by
ISG’s definition — in two quadrants. BRQ and PwC are named as
Rising Stars in one quadrant each.
A customized version of the report is available from
Accenture.
In the area of customer experience, Genpact is named the global
ISG CX Star Performer for 2024 among supply chain services
providers. Genpact earned the highest customer satisfaction scores
in ISG's Voice of the Customer survey, which is part of the ISG
Star of Excellence™ program, the premier quality recognition for
the technology and business services industry.
The 2024 ISG Provider Lens™ Supply Chain Services report for
Brazil is available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241127716971/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Thábata Mondoni, Mondoni Press for ISG Mobile: +55 11 98671 5652
thabata@mondonipress.com.br
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