New Research Report from TPI and HROA Examines Trends, Practices in Human Resources Outsourcing
13 Mai 2009 - 7:48PM
PR Newswire (US)
Inaugural HROA Benchmark(SM) confirms emergence of industry
standards for establishing, managing HRO relationships HOUSTON, May
13 /PRNewswire/ -- TPI, the largest sourcing data and advisory firm
in the world and a unit of Information Services Group Inc. (ISG)
(NASDAQ:IIINASDAQ:IIIIUNASDAQ:IIIIW), a leader in the
information-based services industry and the Human Resources
Outsourcing Association (HROA), today announced the release of the
2009 HROA Benchmark(SM), a report detailing current trends and best
practices in human resources outsourcing (HRO) and confirming the
emergence of industry standards among large-market buyers. The
research, conducted by TPI for the HROA, examined the use of
pricing methodologies, the depth and breadth of outsourced
services, and the correlation of service level measurements and
target levels with emerging industry standards. The subjects, a
cross-industry sample of companies with multi-process HRO
agreements in place and at least 15,000 employees, provided
detailed information from existing contracts, including invoices,
change orders, and statements of work, as well as real-life
examples of performance targets and measurements. Among the
findings in the 21-page report, which was distributed at the
recently concluded New York HRO World Conference include: --
Workforce administration, payroll and health & wellness
benefits are the most frequently bundled services in a
multi-process HRO agreement. -- Compensation is the most frequently
included talent management process. -- Full-scale learning and
recruitment process outsourcing were the least common processes
outsourced. The focus on core processes aligns with the market's
move to multi-sourcing versus the one-stop shop. Additionally,
analysis of typical change order spend by process area and type of
change proves instructive to companies looking to evaluate or
estimate total outsourcing spend. On average, buyers should budget
10-15 percent of base fees for change order costs; however, this
percentage varies by process and other factors such as level of
M&A activity. "The HROA Benchmark(SM) study provides valuable
data to help organizations understand the intricacies of
establishing and managing multi-process relationships," said Debora
Card, TPI Associate Partner. "Using our proprietary
Mark-to-Market(SM) database and methodologies, TPI was able to
identify trends that are shaping this developing field of
outsourcing, including analyzing how HRO buyers are handling some
of the thorniest issues in these engagements. We think this report
is a must-have for anyone looking to implement or improve HRO in
their organization." The study also demonstrates that best
practices for effectively establishing and managing HRO
relationships are beginning to emerge in the industry. Among the
companies studied, a correlation of greater than 75 percent existed
between actual experience and the HROA Recommended Practices(TM)
for both pricing methodologies and service level methodologies and
measurements. These HROA Recommended Practices, which are available
on the organization's web site (http://www.hroa.org/), were
published in May, 2008. "The HROA Benchmark(SM) validates that our
Recommended Practices are indeed aligned with the experience of
companies with large HRO engagements," said Richard Crespin, the
HROA's Global Executive Director. "Outsourcing's value derives from
the potential to provide repeatable products and services that are
outside the core competency of clients. We are committed to helping
develop industry standards that help ensure HRO is delivered
efficiently and the needs of the client base are met." About TPI
TPI, a unit of Information Services Group, Inc. (ISG)
(NASDAQ:IIINASDAQ:IIIIUNASDAQ: IIIIW), is the founder and innovator
of the sourcing advisory industry, and the largest sourcing data
and advisory firm in the world. We are expert at a broad range of
business support functions and related research methodologies.
Utilizing deep functional domain expertise and extensive practical
experience, TPI's accomplished industry experts collaborate with
organizations to help them advance their business operations
through the best combination of business process improvement,
shared services, outsourcing and offshoring. In addition, TPI
Momentum, a business unit of TPI, provides information and insights
to outsourcing and offshoring service providers to help them
provide enhanced services to their sourcing clients. In 2009, TPI
is celebrating its 20th anniversary. For additional information,
visit http://www.tpi.net/. About Information Services Group, Inc.
Information Services Group, Inc. (ISG)
(NASDAQ:IIINASDAQ:IIIIUNASDAQ:IIIIW) was founded in 2006 to build
an industry-leading, high-growth, information-based services
company by acquiring and growing businesses in advisory, data,
business and media information services. In November 2007, the
company acquired TPI, the largest independent sourcing advisory
firm in the world. Based in Stamford, Conn., ISG has a proven
leadership team with global experience in information-based
services and a track record of creating significant value for
shareowners, clients and employees. For more, visit
http://www.informationsg.com/. About the HROA The HROA is the
definitive independent organization for all those who purchase,
provide, or participate in HR transformation and outsourcing. The
mission of the European Chapter is to educate, promote research,
publish, recognize, and provide networking opportunities to foster
professionalism in HR transformation and HR outsourcing across
Europe. Its membership encompasses over 7,500 HR executives,
including the largest 50 buyers, the top 30 providers, the leading
sourcing advisors and attorneys, and the best thought leaders in HR
Transformation. The HROA brings its diverse membership together to
set standards and practices, provide peer networking, and maintain
a robust curriculum. For information about the HROA, visit
http://www.hroa.org/. DATASOURCE: TPI CONTACT: Todd Miller of TPI,
+1-480-235-7018, ; or Rhena Wallace of Cohn & Wolfe for TPI,
+1-212-537-8014, ; or Jeanne Achille of HROA, +1-732-706-0123, ext.
11, Web Site: http://www.tpi.net/
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