Inaugural HROA Benchmark(SM) confirms emergence of industry standards for establishing, managing HRO relationships HOUSTON, May 13 /PRNewswire/ -- TPI, the largest sourcing data and advisory firm in the world and a unit of Information Services Group Inc. (ISG) (NASDAQ:IIINASDAQ:IIIIUNASDAQ:IIIIW), a leader in the information-based services industry and the Human Resources Outsourcing Association (HROA), today announced the release of the 2009 HROA Benchmark(SM), a report detailing current trends and best practices in human resources outsourcing (HRO) and confirming the emergence of industry standards among large-market buyers. The research, conducted by TPI for the HROA, examined the use of pricing methodologies, the depth and breadth of outsourced services, and the correlation of service level measurements and target levels with emerging industry standards. The subjects, a cross-industry sample of companies with multi-process HRO agreements in place and at least 15,000 employees, provided detailed information from existing contracts, including invoices, change orders, and statements of work, as well as real-life examples of performance targets and measurements. Among the findings in the 21-page report, which was distributed at the recently concluded New York HRO World Conference include: -- Workforce administration, payroll and health & wellness benefits are the most frequently bundled services in a multi-process HRO agreement. -- Compensation is the most frequently included talent management process. -- Full-scale learning and recruitment process outsourcing were the least common processes outsourced. The focus on core processes aligns with the market's move to multi-sourcing versus the one-stop shop. Additionally, analysis of typical change order spend by process area and type of change proves instructive to companies looking to evaluate or estimate total outsourcing spend. On average, buyers should budget 10-15 percent of base fees for change order costs; however, this percentage varies by process and other factors such as level of M&A activity. "The HROA Benchmark(SM) study provides valuable data to help organizations understand the intricacies of establishing and managing multi-process relationships," said Debora Card, TPI Associate Partner. "Using our proprietary Mark-to-Market(SM) database and methodologies, TPI was able to identify trends that are shaping this developing field of outsourcing, including analyzing how HRO buyers are handling some of the thorniest issues in these engagements. We think this report is a must-have for anyone looking to implement or improve HRO in their organization." The study also demonstrates that best practices for effectively establishing and managing HRO relationships are beginning to emerge in the industry. Among the companies studied, a correlation of greater than 75 percent existed between actual experience and the HROA Recommended Practices(TM) for both pricing methodologies and service level methodologies and measurements. These HROA Recommended Practices, which are available on the organization's web site (http://www.hroa.org/), were published in May, 2008. "The HROA Benchmark(SM) validates that our Recommended Practices are indeed aligned with the experience of companies with large HRO engagements," said Richard Crespin, the HROA's Global Executive Director. "Outsourcing's value derives from the potential to provide repeatable products and services that are outside the core competency of clients. We are committed to helping develop industry standards that help ensure HRO is delivered efficiently and the needs of the client base are met." About TPI TPI, a unit of Information Services Group, Inc. (ISG) (NASDAQ:IIINASDAQ:IIIIUNASDAQ: IIIIW), is the founder and innovator of the sourcing advisory industry, and the largest sourcing data and advisory firm in the world. We are expert at a broad range of business support functions and related research methodologies. Utilizing deep functional domain expertise and extensive practical experience, TPI's accomplished industry experts collaborate with organizations to help them advance their business operations through the best combination of business process improvement, shared services, outsourcing and offshoring. In addition, TPI Momentum, a business unit of TPI, provides information and insights to outsourcing and offshoring service providers to help them provide enhanced services to their sourcing clients. In 2009, TPI is celebrating its 20th anniversary. For additional information, visit http://www.tpi.net/. About Information Services Group, Inc. Information Services Group, Inc. (ISG) (NASDAQ:IIINASDAQ:IIIIUNASDAQ:IIIIW) was founded in 2006 to build an industry-leading, high-growth, information-based services company by acquiring and growing businesses in advisory, data, business and media information services. In November 2007, the company acquired TPI, the largest independent sourcing advisory firm in the world. Based in Stamford, Conn., ISG has a proven leadership team with global experience in information-based services and a track record of creating significant value for shareowners, clients and employees. For more, visit http://www.informationsg.com/. About the HROA The HROA is the definitive independent organization for all those who purchase, provide, or participate in HR transformation and outsourcing. The mission of the European Chapter is to educate, promote research, publish, recognize, and provide networking opportunities to foster professionalism in HR transformation and HR outsourcing across Europe. Its membership encompasses over 7,500 HR executives, including the largest 50 buyers, the top 30 providers, the leading sourcing advisors and attorneys, and the best thought leaders in HR Transformation. The HROA brings its diverse membership together to set standards and practices, provide peer networking, and maintain a robust curriculum. For information about the HROA, visit http://www.hroa.org/. DATASOURCE: TPI CONTACT: Todd Miller of TPI, +1-480-235-7018, ; or Rhena Wallace of Cohn & Wolfe for TPI, +1-212-537-8014, ; or Jeanne Achille of HROA, +1-732-706-0123, ext. 11, Web Site: http://www.tpi.net/

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