Kelly Services(R) Named to Annual "Best of Staffing" List
22 Février 2011 - 7:39PM
Marketwired
For the second year annually, Kelly Services (NASDAQ: KELYA)
(NASDAQ: KELYB), a leader in providing workforce solutions, has
been named to Inavero's Best of Staffing™ Client list. The 2011
Best of Staffing Client list, developed in partnership with
CareerBuilder, is the nation's only client satisfaction award that
recognizes exceptional client service within the staffing and
recruiting industry.
Staffing firms competing to make the Best of Staffing list
underwent a rigorous client survey process followed by careful
analysis of responses to determine satisfaction levels. The average
Best of Staffing competitor received satisfaction ratings of 9 or
10 out of 10 from 74 percent of their clients, significantly higher
than the industry's average of 47 percent. Best of Staffing
participants secured a place on the list by earning an average Net
Promoter Score® that more than doubled the national staffing
industry benchmark for client satisfaction.
"It's an honor to be named to this list once again," said Carl
Camden, president and chief executive officer, Kelly Services. "Our
clients' workforce needs are changing rapidly, but one thing
remains the same: their desire for partnerships that deliver
strategic value and exceptional service. This third-party research
validates that our customers recognize -- and recommend -- Kelly's
passion for building those relationships and exceeding their
expectations."
"These are exciting times as the staffing industry is helping
lead the way to renewed economic vitality," said Eric Gregg,
Inavero's Founder and CEO. "It has been estimated that staffing
firms have helped to fill at least one quarter of the 93,000 new
jobs opening up each month in North America over the past year.
Along with the increase in demand for talented job candidates,
companies engaging with staffing firms expect impeccable service
more than they ever have. It is our hope that businesses searching
for a staffing partner use the Best of Staffing List as a guide to
firms that have truly outperformed the industry for the service
that they provide."
"Companies today need a partner who truly understands their
business culture, and who can deliver a wide range of customized
workforce solutions -- rather than just execute transactions," said
Debra Thorpe, senior vice president of Global Service, Kelly
Services. "The Inavero award confirms Kelly's commitment to
delivering those solutions to our clients with extraordinary
service."
About Inavero, Inc. Inavero designs and
manages satisfaction surveys for a global list of clients in more
than 15 countries. Inavero's proprietary technology platform
gathers and reports staffing firm client and talent satisfaction
information through online surveys. Inavero's team analyzes
satisfaction feedback from more than 300,000 staffing firm clients
and talent each year, and serves at the American Staffing
Association's exclusive research partner. The firm's surveys
protect more than $4.3 billion in staffing firm annual revenue. For
more information contact Inavero at (800) 921-2640 or email
bestofstaffing@inavero.com. www.inavero.com |
www.bestofstaffing.com
About Kelly Services Kelly Services, Inc.
(NASDAQ: KELYA) (NASDAQ: KELYB) is a leader in providing workforce
solutions. Kelly offers a comprehensive array of outsourcing and
consulting services as well as world-class staffing on a temporary,
temporary-to-hire and direct-hire basis. Serving clients around the
globe, Kelly® provides employment to 530,000 employees annually.
Revenue in 2010 was $5 billion. Visit www.kellyservices.com and
connect with us on Facebook, LinkedIn, & Twitter.
Media Contacts: Jane Stehney Kelly Services (248)
244-5630 jane_stehney@kellyservices.com Nicole Boisvert Inavero
(503) 977-6295 x116 nicole.boisvert@inavero.com
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