RA'ANANA, Israel, Aug. 23, 2012 /PRNewswire/ -- NICE Systems
(NASDAQ: NICE) today announced that it will host the NICE Voice
of the Customer Forum 2012 to demonstrate the power of real-time
feedback in shaping customer interactions. Taking place on
September 18 at the Lord's Cricket
Ground in London, UK, the forum is
the cornerstone in a series of global events along with webinars
that will show businesses how to utilize Voice of the Customer
(VoC) insights in order to own the Decisive
MomentTM.
"In every customer interaction, across every communication
channel, there is a Decisive Moment," explains Benny Einhorn, Chief Marketing Officer and
President, EMEA, at NICE. "That means that at a specific point in
the interaction, the customer will take a course of action that
impacts the business. By owning this Decisive Moment, organizations
can ensure that each interaction delivers the right outcome for the
customer and the business, thereby exceeding expectations,
improving loyalty, and generating increased revenue
opportunities."
Participants in the NICE Voice of the Customer Forum 2012 will
learn first-hand how organizations, including BT Business, a
division of BT, are generating positive results using the NICE
Fizzback Voice of the Customer solution. The NICE Fizzback offering
prompts customers to provide feedback immediately following an
interaction or transaction with an organization. They are asked via
SMS or e-mail to comment on the quality of service they
experienced. Insights generated from this feedback are then used to
coach agents for future interactions so that they can succeed in
shaping the interaction as it happens.
The NICE Voice of the Customer Forum 2012 is one of many VoC
events and webinars that NICE is hosting across the UK,
France, Russia, and South
Africa throughout the year. The company will also attend the
Call Centre & Customer Management Expo in London, on October 2-3,
2012, where it will demonstrate its NICE Fizzback VoC
solution.
The VoC series was launched on July 31,
2012, with a webinar featuring Emma Wardle,Head of Customer
Experience at Capital One. It provided compelling insight into the
implementation of the company's VoC program, which is driving
performance improvements across the contact center.
For more information about the NICE Voice of the Customer Forum
2012 and for details on other events and webinars in the series,
visit: http://www.listen2yourcustomers.com. To register for the VoC
Forum: http://info.nice.com/VOC_Forum.html
About NICE Systems
NICE (NASDAQ: NICE) is the worldwide leader of software
solutions that deliver strategic insights by capturing and
analyzing mass quantities of structured and unstructured data in
real time from multiple sources, including, phone calls, mobile
apps, emails, chat, social media, and video. NICE's solutions
enable organizations to take the Next-Best-Action to improve
customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE solutions
are used by over 25,000 organizations in more than 150 countries,
including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik Snider, +1 877 245
7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574
3635, ir@nice.com, ET
Anat Earon-Heilborn + 972 9 775
3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Einhorn, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
SOURCE NICE Systems Ltd