PARAMUS, New Jersey,
May 22, 2013 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) announced today a series of
executive events, taking place June 12-26,
2013, where attendees will be able to network with their
peers and learn how to capture, analyze and act upon Big Data
insights across the customer journey in order to consistently
deliver an excellent customer experience. The foundation of this
approach is "getting closer to your customers," which allows an
organization to be customer-centric while achieving its business
goals.
"NICE helps organizations every day by making structured and
unstructured customer interactions across multiple channels and
touch points more actionable," said Barak
Eilam, President of NICE Americas. "During these meetings,
we will share how data can be analysed to uncover customer
needs and wants, which allow our customers to understand the full
customer journey, and take the right actions in real time. This is
what will ultimately enable organizations to get closer to their
customers and deliver an exceptional customer experience that
cements long-term loyalty."
The keynote presentation, "The Future of the Customer
Experience," will be given by Bruce
Temkin, Customer Experience Transformist and Managing
Partner of the Temkin Group. Temkin has worked with hundreds of
large organizations on defining their customer experience
journeys.
"In order to increase customer loyalty and maintain the raving
fan base every company wants, you have to exceed customer
expectations," said Temkin. "While new technologies, processes, and
Big Data can make that easier than ever before, you must also know
how to tap into the emerging trends which are changing the face of
customer experience."
NICE expert Matthew Storm,
Director of Innovations and Solutions, will further elaborate on
these trends and present NICE's approach and key elements to
"getting you closer to your customers," which include:
- Providing a convenient and personalized experience
- Achieving trust and approachability
- Renewing the culture of the frontline talent
- Identifying tools needed to drive goals and performance
- Evoking loyalty responses based on value and relationships
- Maximizing a positive impact on business goals
The executive networking events will take place in four
locations across the U.S.:
- Denver - June 12, 3:30 p.m.,
The Westin Downtown
- Minneapolis -
June 13, 3:30
p.m., The Grand Hotel
- Dallas - June 20, 8:30 a.m.,
The Four Seasons (Irving)
- Boston - June
26, 12:30 p.m., The Westin
Copley Place
For more information and to register, click here.
About NICESystems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Eilam, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are
subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those
described herein, including but not
limited to the impact of the global
economic environment on the Company's customer base
(particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products;
inability to timely develop and introduce
new technologies, products and applications; difficulties or delays
in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and
inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company,
refer to the Company's reports filed from
time to time with the Securities and
Exchange Commission, including the Company's Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update
or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn +
972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems Ltd.