RA'ANANA, Israel, June 19, 2013 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it is
the winner of a TMC CUSTOMER magazine 2013 CRM Excellence
Award for its NICE Fizzback Voice of the Customer solution. NICE
Fizzback captures and analyzes real-time customer feedback,
enabling organizations to gain insight into customer interactions,
promptly act on customers' comments and issues, and drive
corrective actions to improve future interactions.
"We are honored to receive this award for NICE Fizzback, which
reaffirms the value of this unique solution for the customer
experience market," said Yochai
Rozenblat, President of the NICE Customer Interactions
Group. "Companies rely on customer feedback to understand how well
they meet customer expectations. But often, the feedback data they
collect is too dated, too vague, or from too small a sample to
affect change. Using feedback most effectively requires meaningful,
timely information that spans all touch points and that's clear
enough to be acted upon."
The NICE Fizzback Voice of the Customer solution offers
measurable improvements in customer satisfaction and loyalty.
According to case studies conducted by Fizzback, after implementing
the solution, clients report a 56-point Net Promoter Score
improvement in customer satisfaction and are able to recover up to
90 percent of dissatisfied customers within minutes after an
interaction.
The solution uses a unique automated engagement system to create
a conversation with customers through their feedback channel of
choice. Immediately following a retail purchase, contact center
interaction, or online experience, the system solicits customer
feedback and applies sophisticated analytics to accurately
categorize verbatim comments in order to identify the key drivers
of customer satisfaction. This real-time feedback helps
organizations drive a better customer experience.
"NICE Fizzback is truly innovative and has contributed to
significant advancements in the customer experience industry," said
Rich Tehrani, CEO, TMC.
"We're pleased this year to recognize this outstanding achievement
with a TMC CRM Excellence Award."
The TMC CRM Excellence Awards honor vendors that have proven to
be true CRM partners to their customers and clients. It recognizes
CRM products or services which have helped extend and expand the
customer relationship. The award is based on hard data, facts and
numbers demonstrating the improvements that the winner's product
has made in a client's business. The TMC CRM Excellence Awards
highlights are published in the May
2013 issue of TMC's CUSTOMER magazine.
About NICESystems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Rozenblat, are based on the current
expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and
the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company's Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn,
+972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems Ltd.