RA'ANANA, Israel, August 19, 2014 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it
won a Star Performer Award from Speech Technology magazine for its
NICE Real-Time Authentication solution.
The NICE Real-Time Authentication solution uses voice
biometrics to validate customers as they conduct a conversation
with a contact center agent, using their voice as a unique
identifier, all without PINs, passwords or key phrases to remember.
This has been proven to simplify the often rigorous authentication
process and reduce average handle time by up to 45 seconds per
call. NICE not only improves the customer experience but provides
additional layers of security to protect customers, including
dynamic security questions as a second layer of authentication for
elevated risk scenarios such as suspected fraudulent calls or high
worth transactions.
Voice biometrics has long been hindered by an arduous
registration process, which resulted in low enrollment and
therefore lower returns. NICE Seamless™ Passive Enrollment creates
voice prints from previous call recordings, solving this problem
and enabling a scalable, cost effective solution.
David Myron, Speech Technology
magazine's editorial director
Speech Technology's Star Performer Award recognizes the
industry's biggest speech technology innovators. "These
technologies will undoubtedly help shape the future of the speech
technology industry. The awards reveal some of the hottest industry
developments. The most notable advancements are in various
speech-enabled mobile applications (such as voice biometrics,
visual IVR, wearables, and mobile voice search), as well as natural
language and analytics technologies."
Miki Migdal, President, NICE
Enterprise Product Group
"We are thrilled to be recognized by Speech Technology magazine
for NICE Real-Time Authentication. Our solution is changing the way
companies service their customers by helping them quickly and
safely improve the customer experience while protecting against
fraud. This award is further proof of how NICE develops innovative
technology to help organizations get closer to their
customers."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are
trademarks or registered trademarks of NICE Systems. All other
marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please
see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Migdal, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider,
+1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen,
+1-212-574-3635, ir@nice.com, ET
Yisca Erez + 972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems