RA'ANANA, Israel, September 2, 2014 /PRNewswire/ --
NICE is recognized as a leading
speech technology innovator that is helping organizations gain
deeper insight into their interactions to improve the customer
experience across channels
NICE Systems (NASDAQ: NICE) today announced that it
is the recipient of a 2014 Speech Technology Excellence Award,
presented by TMC CUSTOMER magazine, for its NICE
Interaction Analytics solution.
NICE Interaction Analytics is a cross-channel analytics solution
enabling companies to transform the valuable yet hidden information
in customer interactions into business results. It helps prepare
the workforce for handling customer interactions, shaping them in
real time, and continuously improving future interactions.
NICE Interaction Analytics is powered by the NICE Engage
Platform, NICE's next generation capture platform which supports
100 percent real-time analytics at unrivaled scale, speed, and low
cost of ownership. The platform delivers real-time insights to more
agents, all in just a few seconds, enabling them to take immediate
action. It also offers improved detection of keywords and phrases
and better language models for enhanced insights.
The tenth-annual Speech Technology Excellence Award honors
companies who have demonstrated innovation in speech technology
solutions that improve the bottom line for their customers. These
include, but are not limited to, speech and analytics engines, IVR
and self-service solutions, headphones, and voice-activated
applications and services.
Miki Migdal, President, NICE
Enterprise Product Group
"We are honored to be recognized by CUSTOMER magazine for
NICE Interaction Analytics. This award is a testament of our
commitment to helping companies get closer to their customers to
achieve their business objectives. With NICE Interaction Analytics,
organizations can unveil valuable insight from their customer
interactions in order to better understand customer needs and
preferences and identify areas of improvement. Armed with this
information, they can then act on these insights to improve
processes, engage employees, and deliver an exceptional customer
experience."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are
trademarks or registered trademarks of NICE Systems. All other
marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please
see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Migdal, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider,
+1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen,
+1-212-574-3635, ir@nice.com, ET
Yisca Erez + 972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems