PARAMUS, New Jersey,
September 15, 2014 /PRNewswire/
--
NICE Systems (NASDAQ: NICE) today announced that it will
present a live demonstration of NICE Real-Time Authentication to
improve the customer experience while reducing the risk of fraud at
FinovateFall 2014. The event will take place September 23-24, 2014 at the New York Hilton
Midtown in New York City.
The NICE Real-Time Authentication solution validates customers
as they conduct a conversation with an agent, using their voice as
a unique identifier, all without PINs, passwords, or key phrases to
remember. NICE's patent-pending Seamless™ Passive Enrollment
process leverages a customer's previous call recordings to create a
voice print to automatically confirm the caller's identity.
The solution simplifies the often rigorous authentication
process, reducing customer effort by avoiding interrogation-like
questioning. It also drives down average handle time by up to 45
seconds per call. NICE Real-Time Authentication is already
being used by several large financial institutions across the
globe, handling millions of calls with high availability and
large-scale capacity.
At the event, NICE will give a live demonstration on
September 23 at 9 a.m. of how the solution authenticates
legitimate callers in the first few seconds of the call, while
keeping imposters out.
Eric Mattson, CEO,
Finovate
"Finovate brings the world's leading FinTech innovators together
for a flagship two-day showcase of the latest and greatest
financial and banking technology. NICE has been selected to
demonstrate their new, groundbreaking NICE Real-Time Authentication
solution to protect customers and financial institutions against
fraudulent activity."
Tom Dziersk, President,
NICE Americas
"As financial crime becomes more and more sophisticated,
financial institutions face significant challenges when trying to
provide immediate and efficient customer service while protecting
sensitive customer information. Speeding up the customer
authentication process frees up valuable time to allow
organizations to focus on the customer's needs. Real-time voice
authentication technology helps financial institutions get closer
to their customers by servicing them faster, smarter and safer to
protect them against fraud while providing an exceptional customer
experience."
About FinovateFall
FinovateFall is a demo-based conference for innovative startups
and established companies in the fields of banking and financial
technology. Held in New York City,
the event offers an insight-packed glimpse of the future of money
via a fast-paced, intimate, and unique format. FinovateFall is
organized by The Finovate Group. For more information on the event
or to view videos of previous demos, visit finovate.com.
About NICESystems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Dziersk, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems