SÃO PAULO, Brazil, September 17, 2014 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced
that it is the winner of two Customer Service Excellence Awards -
for Intelligent Analytics and Digital Recording - which it received
at the 2014 National Congress of the Company-Customer Relations
(CONAREC 2014) that took place September
9-10.
Award winners were selected based on a study conducted by Grupo
Padrão (Brazilian Sector Overview Customer Relations 2014).
This entailed interviews with Brazilian contact centers and
contractors, across sectors such as banking, telecommunications,
and utilities. Vendors were evaluated based on various criteria
such as features, performance, technical support, scalability, and
price.
Roberto Meir, Publisher and
CEO of Grupo Padrão, organizer of CONAREC
"Delivering excellent customer service is a top priority across
all sectors in Brazil. Yet,
consumers are demanding more and more from their service providers
- they want companies to engage with them on the channels they
choose, and at the time and place that is most convenient to them.
Our study pinpointed the challenges still facing organizations
today and also gave us the opportunity to highlight the companies
that have succeeded in delivering innovative solutions to help
organizations exceed customer expectations."
NICE's broad portfolio of real-time analytics solutions includes
Real-Time Speech Analytics, Real-Time Authentication, NICE
Fizzback, and NICE Customer Engagement Analytics. The company
recently introduced to the market its new NICE Engage Platform, a
next-generation capture platform which allows organizations to
incorporate real-time interaction data and analytics, at scale,
into all of their service processes. The platform makes the use of
real-time analytics practical by supporting up to tens of thousands
of channels and delivering the relevant insights and guidance
during the customer engagement.
Luiz Camargo, General Manager
Southern Cone, NICE
"We are proud to have received these prestigious awards at the
recent CONAREC event. This is further testament to the efficacy of
our offering to help organizations meet the needs of the 'now
customer' and deliver a consistent, exceptional customer experience
across all interaction channels. Our position has been further
enhanced by our launch at the conference of our NICE Engage
Platform and new Interaction Analytics release. This will enable
organizations to scale up their real-time analytics capabilities
and transform customer experience."
About CONAREC
CONAREC is Brazil's largest
event dedicated to customer relationship management (CRM) and
customer experience management (CEM). Thousands of executives from
the industry's most prominent global and local organizations
gathered to share innovative ideas and valuable best practices for
improving their business operations.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Camargo, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems