RA'ANANA, Israel, Nov. 13, 2014 /PRNewswire/ -- NICE
Systems (NASDAQ: NICE) today launched NICE Robotic Automation,
an innovative solution that uses software robots to automate
routine back office processes to help improve operational
efficiency and resource utilization. With NICE Robotic Automation,
employees can focus on more mission critical activities instead of
repetitive clerical tasks that can be automated.
NICE Robotic Automation helps to reduce back offices operating
expenses and delivers a clear ROI by automating work processes, and
it can easily and cost effectively scale according to the
organization's needs. Its ability to operate 24/7 significantly
increases productivity, allowing a larger number of tasks to be
handled at any given time of the day. Additionally, automating
processes improves processing accuracy and frees up employees to
handle more sophisticated tasks.
An example of how NICE Robotic Automation improves back office
efficiency is a bank that automates part of its loan processing. A
customer calls the contact center requesting a loan and in
response, the agent opens up a request to approve it. Once the
request is approved, the NICE solution automatically enters the
loan details into several front and back end systems and sends an
email to notify the customer that the loan has been approved. This
example of automation reduces the loan approval process from two
weeks to two days.
Solution Highlights:
- Automation of routine desktop activities such as
applications launched, mouse selection, field entry, information
copy/paste, template auto-fill and calculations
- Integration with third-party systems,
including CRM, billing, homegrown or Citrix applications, to
automate cross-application desktop activities
- Centralized control system to monitor and manage task
queues and process execution
- High scalability, enabling the system to easily add
robots when more processing power is needed, for example at
peak times
- Reliability and availability via health check reporting
and a watchdog mechanism to automatically restart the robot client
in the event of failure
Miki Migdal, President, NICE
Enterprise Product Group
"The new NICE Robotic Automation
solution demonstrates our unwavering commitment to providing a rich
offering for the back office. We believe that this highly
innovative solution will greatly improve back office operations and
reduce organizational expenses by significantly improving
processing time, accuracy and efficiency."
For more information on the NICE Robotic Automation, visit
http://www.nice.com/robotic-automation
About NICE Systems
NICE Systems (NASDAQ: NICE) is the
worldwide leading provider of software solutions that enable
organizations to take the next best action in order to improve
customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions
empower organizations to capture, analyze, and apply, in real time,
insights from both structured and unstructured Big Data. This data
comes from multiple sources, including phone calls, mobile apps,
emails, chat, social media, video, and transactions. NICE solutions
are used by over 25,000 organizations in more than 150 countries,
including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik
Snider, +1 877 245 7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574 3635,
ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press
release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Migdal,
are based on the current expectations of the management of
NICE-Systems Ltd. (the Company) only, and are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company's customer base
(particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Video - http://youtu.be/aU4eazfXAjM
SOURCE NICE Systems