SAO PAULO, February 23, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it is
the winner of a 2014 Latin America Best Practices Award from global
analyst and consultancy firm Frost & Sullivan. NICE was named
as the Customer Value Leader in the Contact Center Big Data
Applications Market and was honored at a dinner gala held
January 29 in Sao Paulo, Brazil.
"NICE's ability to remain in the top tier in the contact center
analytics solutions space is contributed largely to how well it
understands the needs of its customers as well as the key trends
and dynamics influencing the industry. Presently, Big Data and
real-time decisions are the key components of NICE's success," said
Guilherme Campos, an industry
analyst from Frost & Sullivan.
Winning companies were selected based on their ability to
encourage significant growth in their industries, to identify
emerging trends in the market, and to create advanced technologies
that will transform industries in the near future.
The NICE Customer Engagement Analytics (CEA) solutions allow
organizations to effectively manage Big Data in order to drive an
exceptional and consistent customer experience across the entire
customer journey. It helps companies:
- Capture and analyze cross-channel interactions, transactions,
and events;
- Sequence events in order to understand and visualize the
individual customer journeys;
- Understand context, uncover patterns, predict customer needs,
and personalize interactions; and
- Use real-time decisioning to determine the next best
action.
According to Frost & Sullivan, "NICE has systematically
built a full spectrum of analytics capabilities that allow
organizations to effectively marry the twin goals of reducing costs
and improving customers' experience. NICE's analytics tools assist
organizations in enhancing customer and employee engagement. Such
analytics solutions not only address concerns in the contact center
but also in the back office, throughout the branches, and across
other channels such as retail, mobile, and self-service."
"NICE has always had a great passion to innovate and we are
honored to be recognized by Frost & Sullivan for our
solutions," said Tom Dziersk,
President of NICE Systems Americas. "This game-changing solution
will help our customers continuously shape the multi-channel
customer journey by knowing the customer, acting in real-time and
driving employee engagement in all industry sectors."
Click here to read the press release from Frost &
Sullivan.
About Frost & Sullivan's Best Practices
Awards
Each year, Frost & Sullivan presents this award to the
company that has demonstrated excellence in implementing strategies
that proactively create value for its customers with a focus on
improving the return on the investment that customers make in its
services or products. The award recognizes the company's inordinate
focus on enhancing the value that its customers receive, beyond
simply good customer service, leading to improved customer
retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis and extensive secondary research to identify best
practices in the industry.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Dziersk, are based on the current expectations of
the management of NICE-Systems Ltd. (the Company) only, and are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially
from those described herein, including but not limited to the
impact of the global economic environment on the Company's customer
base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems