RA'ANANA, Israel, March 23, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE)
and BoomeRing, a leading global player in converged
communication solutions for telecoms and enterprises, today
announced that they have successfully integrated BoomeRing's mobile
recording service with the NICE Engage platform. The integrated
offering provides a cost effective way for mobile carriers to
record both voice and SMS interactions in order to ensure
regulatory compliance.
BoomeRing enables tier-1 mobile carriers to provide end-to-end
mobile recording compliance value-added services for voice and SMS
interactions in compliance with the newest mobile recording
regulation in the financial services industry worldwide. With the
new integration with NICE, carriers can now expand their
infrastructure with the BoomeRing Enterprise Compliance Server
(ECS) and allow their end-customers to record mobile voice and SMS
interactions by leveraging the end-customer's existing NICE Engage
Platform. There is no need to add a separate system since the
infrastructure is already in place, resulting in significant cost
savings.
This partnership will enable organizations to have an integrated
solution to comply with the latest international cellular record
keeping regulations, including FCA (Financial Conduct Authority) in
the UK and Dodd-Frank in the US. These rules mandate that financial
institutions capture, store and retrieve mobile communications that
relate to specific trades in the UK and US. With further
regulations being considered across many European and Asian
financial centers, the integration of BoomeRing and NICE Engage
future proofs customers' mobile recording capabilities and ensures
continuous regulatory compliance.
The NICE Engage Platform captures customer interactions, and
helps analyze the reasons why customers are calling, improve
quality management, and ensure regulatory compliance - all with a
low total cost of ownership. With its advanced real-time
capabilities, the platform powers NICE's broad portfolio of
real-time applications for significant business impact. The
platform supports most telephony environments, including VoIP,
traditional TDM and hybrid networks, enabling a seamless
transition during technology migrations to easily adapt to contact
center needs as they grow and evolve. It supports thousands of
concurrent IP streams in a single platform: capturing, forwarding
streams in real time, recording and archiving.
Micha Catran, VP of
Multi-Channel Recording Line of Business, NICE
"With the number of remote employees growing in the enterprise,
we see that recording customer interactions on the mobile channel
is becoming increasingly critical for compliance and quality
monitoring purposes. Our partnership with BoomeRing enable us to
offer organizations secure, intelligent multichannel compliance
software for mobile environments to help manage the ever changing
compliance rules and challenges."
Avi Aharon, CEO and Founder,
BoomeRing
"With over 14 years of product development experience in the
telecommunication business BoomeRing is excited to deliver together
with NICE the new generation of mobile recording technology. As we
see significant growing demand globally for mobile recording, we
are proud to enable Tier-1 mobile carriers to provide network-based
mobile recording as a value added service, and bring significant
value to both financial institutions as well as for other verticals
that require a fully enforceable mobile call recording
solution."
About BoomeRing
BoomeRing is a software company with over 14 years of product
development experience in the telecommunication business. The
company began its operations in 2001 by developing converged
communication and mobility solutions for telecoms and enterprises
worldwide and offering seamless integration of mobile, VoIP and
fixed communications. BoomeRing's solutions enable mobile carriers
to provide value-added services, including real-time mobile
recording for calls and SMS, in compliance with the latest
regulations in the global financial services industry. BoomeRing's
patent pending, network-based mobile recording technology is device
agnostic and integrates with the customers' existing on-premise or
cloud-based recorder while addressing specific requirements of
real-time recording, data security, privacy, cost effectiveness and
end-user satisfaction. BoomeRing's rapidly expanding client
portfolio and partner network includes many FORTUNE 500 companies
and service providers. http://www.boomering.com.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Catran, are based on the current beliefs,
expectations and assumptions of the management of NICE-Systems Ltd.
(the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
###
BoomeRing Corporate Media Contact
Iris Turgeman, +972-9-772-1672,
iris@Boomering.com
Corporate Media Contact
Erik
Snider, +1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen,
+1-212-574-3635, ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems and BoomeRing