JAKARTA, Indonesia,
April 8, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE)
today announced that Infomedia, the largest Indonesian business
process management services company, is deploying the NICE Engage
Platform, making this the first such deal in Asia-Pacific following several other
deployments worldwide.
The next-generation NICE Engage Platform supports voice, video,
and screen recording, as well as archiving and streaming in a
single server. In addition, the Advanced Interaction Recorder (AIR)
can support more than 5000 channels per server, which significantly
lowers the total cost of ownership for Infomedia and creates a
foundation for future growth. The platform also provides unrivaled
scalability and offers the company flexibility when moving from one
logger to another, with no downtime needed during licensing
expansion.
Since the platform supports an extensive number of applications
and processes, it will enable Infomedia to simultaneously and
instantly analyze all incoming call data and use the relevant
insights and guidance to engage customers in real time. This will
help the company drive an exceptional customer experience and
enhance customer satisfaction and loyalty.
This marks the first joint success of NICE and partner Selindo
in introducing the industry leading platform to the local market.
The firms are committed to delivering NICE's customer engagement
solutions in Indonesia, and will
continue to pursue opportunities to help companies improve the
customer experience by engaging employees, increasing operational
efficiency, and acting on insights from customer interactions.
Sudibyo, VP Sales & Marketing, Selindo
"We see great potential for the NICE Engage Platform in this
region, and firmly believe that it will help organizations
significantly improve customer experience, business operations and
overall efficiency. We look forward to continued collaboration with
NICE in order to bring the latest innovations to our
customers."
Joni Santoso, President and
Director, Infomedia
"By implementing NICE's cutting edge technology, we can enhance
customer experience while simplifying infrastructure with
future-proof technology. This technology update also offers
unprecedented scope and scalability and will enable us to grow our
business in the years to come.
Raghav Sahgal, President,
NICE APAC
"Infomedia's migration to the NICE Engage Platform reinforces
the demand for highly scalable, cost-efficient recording
capabilities that bring significant business value. Following this
initial success in the Indonesian market, we believe that in 2015
and beyond we will be able to reach more organizations that are
looking for ways to improve their customer experience and grow
their revenues. We look forward to our continued partnership with
Selindo in promoting the NICE solutions in the region."
About Selindo
Pt. Selindo Alpha is a national communication technology company
dedicated to providing products and services in telecommunication
and data networking in Indonesia.
Pt. Selindo Alpha is committed to providing advanced networking
solutions customized to meet its clients' unique
objectives.
About INFOMEDIA
INFOMEDIA is the leading business process management company in the
region and an award-winning market leader for contact centers in
Indonesia. Currently, Infomedia
provides BPO and ITO services for EMEA, APAC, and North America, with a key focus on CRM,
Analytics, and Enterprise Shared Services.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Sahgal, are based on the current beliefs,
expectations and assumptions of the management of NICE-Systems Ltd.
(the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems