RA'ANANA, Israel, December 17, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE)
today announced that Hermes Group UK has implemented NICE's
cloud-based Workforce Management (WFM) solution to improve
operational efficiency and optimize workforce management. NICE's
solution was deployed in October
2015, delivered 'live' and on schedule for the busy holiday
season.
Hermes UK is owned by the Hermes Logistik Gruppe Deutschland
(HLGD), the largest independent consumer delivery specialist for
the B2B and B2C sectors in Germany. Hermes UK works with a wide range of
high street, catalogue and online retailers including Next
Directory, ASOS, Tesco, John Lewis,
Debenhams, Arcadia Group, Amazon and eBay.
Operating a network of over 10,000 lifestyle couriers and over
4,500 ParcelShops, handling more than 210 million parcels last
year, Hermes faced specific needs in a new WFM solution. These
included:
- common system and real-time adherence for on-site and remote
agents
- scalability and elasticity for seasonal usage peaks
- flexible pricing for peak times requiring additional
agents
- integration with Oracle Right Now, enabling interoperability in
the cloud
- efficient forecasting and planning of multichannel contacts
including calls and emails
- flexible and automated scheduling of requests and
notifications
Hermes turned to NICE because of its great reputation for
resource planning accuracy and employee engagement features; and
its ability to deliver in tight timeframes. With a scalable
solution deployed in the NICE Cloud and licensed on a subscription
basis, and with an advanced API and robust real-time adherence
capabilities, NICE was able to respond to Hermes' challenges and
deliver the WFM solution they needed in record time.
"We chose NICE because of its strong brand and leadership
position, and its highly flexible cloud-based solutions," said
Dawn Redman, Head of Customer
Service, Hermes Parcelnet Ltd. "Since it is cloud-based, NICE WFM
enables remote access to WFM for off-site agents, and it ensures
rapid scalability for seasonal usage spikes."
"The deployment of NICE WFM in our cloud gives Hermes the
flexibility they need to efficiently meet their customers'
demands," said Benny Einhorn,
President, NICE EMEA. "We are proud to provide Hermes with
scalability and elasticity for their workforce management and to
contribute to their ability to deliver excellent customer
service."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
enterprise software solutions that empower organizations to make
smarter decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world's largest
organizations deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including
those by Mr. Einhorn, are based on the current beliefs,
expectations and assumptions of the management of
NICE-Systems Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to
a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company's
customer base (particularly financial services firms) potentially
impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems