NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG
07 Mars 2016 - 1:00PM
Business Wire
In recent analyst report NICE extends its lead
as #1 in WFM market share with 24.6%, while tallying high marks for
customer satisfaction
NICE Systems (NASDAQ:NICE) announced today that it has
again been acknowledged by DMG Consulting LLC as the worldwide
leader in the Workforce Management (WFM) market, with a 24.6
percent market share, further extending its lead over competitors.
NICE was also recognized for high customer satisfaction overall,
achieving a perfect score in the area of current product.
“2015 was the best year in decades for WFM market, and 2016 is
looking even better,” said Donna Fluss, President of DMG
Consulting. “The momentum in the WFM market is being fueled by
back-office implementations and a replacement cycle in contact
centers. While WFM remains the most important productivity tool in
contact centers, the needs and expectations of the Millennial
generation are forcing managers to reconsider their approaches to
staffing and scheduling. The market needs new solutions that are
designed to optimize employee choice, increase schedule
flexibility, and promote agent empowerment, in order to help
enterprises create a compelling workplace.”
NICE IEX Workforce Management (WFM) is the most complete and
configurable solution available today, enabling companies to
fine-tune the solution in real-time to their specific environment,
delivering the greatest forecasting precision and the most engaged
employees. All of this is done with the scale and performance NICE
clients expect, whether delivered on-premises or via the cloud.
“This recognition by DMG is important validation of the
investment NICE continues to make in its Workforce Optimization and
WFM capabilities,” said Miki Migdal, President of the NICE
Enterprise Product Group. “Our momentum in the market, and positive
feedback from customers shows that the vision to provide
agent-centered WFO solutions has indeed become a reality. We
recognize the growing role Millennials play in the workforce, and
we are committed to creating an environment that is conducive for
this segment to deliver exceptional customer service.”
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
enterprise software solutions that empower organizations to make
smarter decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world’s largest
organizations deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Migdal, are based on the current expectations of the management
of NICE-Systems Ltd. (the Company) only, and are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20160307005659/en/
For NICE Systems:Corporate MediaErik Snider,
877-245-7448erik.snider@nice.comorInvestorsMarty Cohen,
212-574-3635,ETir@nice.com,orYisca Erez +972 9 775
3798,CETir@nice.com,
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