NICE Announces Interactions London 2016
20 Mai 2016 - 1:00PM
Business Wire
Customer Service and Contact Centre
Professionals Share Best Practices and Experiences to Harness the
Power of Knowing
NICE Systems (NASDAQ: NICE) today announced that
Interactions London 2016 will take place on 9th June. More than 300
customer service and contact centre professionals will converge, to
share best practice and together harness the ‘Power of
Knowing’.
The packed agenda for Interactions London 2016 boasts keynotes
from industry leaders, in-depth panel debates, the latest roadmap
and vision from NICE and four specialist break-out tracks — all
focusing on the customer experience, operational efficiency and
compliance challenges facing organisations today and how to solve
them:
- Transforming the Voice of the
Customer and Customer Experience - Learn how organisations
capture the customer journey across all touch-points and channels.
Find out how companies are leveraging real-time, actionable Voice
of the Customer (VoC) insight to align their operations to drive
business success.
- Driving Employee Engagement and
Performance - Discover new ways to use workforce management to
improve skills with intraday automation, forecasting/scheduling
precision, and collaboration; and how to communicate individual
goals and data with transparency, target coaching for specific
behaviours and track overall coaching effectiveness.
- Automating and Improving Operations
in Real-Time - Learn how process complexity can be streamlined
for greater operational efficiency and explore the latest
innovations in Robotic Automation and Real-Time
Authentication.
- Driving Service Excellence with
Analytics - Find out how speech and desktop analytics are being
used to identify and target the right coaching, and learn how to
align Quality Monitoring programs with business objectives.
Each track will incorporate insightful presentations from many
NICE customers such as Direct Line, Hermes, Orange Poland, Ageas
Retail Intermediary, Helpline and TalkTalk, including one
organisation that is now saving 68,000 man-hours annually through
the use of speech analytics. There will also be a Technology
Showcase where delegates will have the opportunity to watch live
demonstrations from NICE experts.
John O’Hara, President NICE EMEA:
“We are proud to have so many customers eager to join us at
Interactions in London, sharing their insights on how they are
working with NICE to deliver exceptional customer experiences,
strengthening employee engagement, enhancing compliance adherence
and making their front and back-office operations as efficient and
effective as possible.”
NICE is also excited to announce two keynote speakers for
Interactions 2016 in London:
- Ruby Wax OBE, is one of the most
recognisable and popular performers on British television. Her live
shows play to sell out audiences and keynotes on leadership and
communication in business are highly acclaimed.
- Ian Walsh is Global Leader of the
Retail Banking Segment at The Boston Consulting Group. He will
share his insights on hybrid customer journeys and discuss
omni-channel customer behaviour throughout Europe.
NICE Interactions London 2016 takes place 9th June at The May
Fair Hotel. For more information and to register click here. To
keep up to date with the latest news regarding Interactions London
2016, follow NICE on Twitter @NICE_Systems and via the hashtag
#nicei2016London.
About NICE Systems
NICE Systems is the worldwide leading provider of enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world’s largest
organizations deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including those by Mr.
O’Hara, are based on the current beliefs, expectations and
assumptions of the management of NICE-Systems Ltd. (the Company).
In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan,
estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICE SystemsCorporate Media ContactErik Snider, +1
877-245-7448erik.snider@nice.comorInvestorsMarty Cohen, +1
212-574-3635, ETir@nice.comorYisca Erez, +972 9 775 3798,
CETir@nice.com
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