NICE Introduces Next Generation Skype for Business Recording for Financial Markets
06 Juillet 2016 - 1:00PM
Business Wire
NICE continues to extend its leadership in
unified communications capture with the latest release of Skype for
Business recording
NICE (NASDAQ:NICE) today announced the release of the
latest edition of its recording solution for Skype for Business,
which brings the trusted capabilities of NICE recording solutions
and unique financial services compliance features to Microsoft’s
latest unified communications platform. NICE recording solutions
are deployed across most of the banks around the globe and the
latest Skype for Business solution seamlessly interfaces to those
already trusted solutions.
Skype for Business, which succeeds Microsoft Lync 2013,
cost-effectively enhances the familiar Skype experience with
advanced capabilities for an enterprise environment, including the
security, compliance, and management of Lync. Expanding upon a
six-year history of recording support for Lync, NICE has adapted
its recording solution to meet the evolving needs of financial
services sector customers as they transition to Skype for
Business.
Financial institutions are facing more stringent regulatory
compliance demands for proactive and precise recording, retention
and retrieval of customer interactions. In order to meet the unique
needs of financial sector customers, the newest release of the NICE
Skype for Business recording solution supports dynamic selective
recording based on the compliance policies of the bank, ensuring a
lower total cost of ownership than traditional blanket recording
methods. It incorporates secure, automated capture and retention,
instant retrieval, advanced search, and monitoring for all voice
interactions that customers of NICE have come to depend on over the
last three decades.
NICE’s Skype for Business recording solution is an integral part
of NICE’s industry-leading communications surveillance solution for
identifying compliance and fraud risks across multiple
communication channels. This includes peer-to-peer voice sessions,
conference calls, email, chat, the audio of Skype video calls,
mobile communications, and more.
In this latest version of Skype for Business recording from
NICE, Skype calls are routed via a NICE Media Proxy, meaning that
financial institutions can fully benefit from their previous
investments in NICE’s recording solutions even as the
communications platform changes. This integration significantly
lowers the total cost of ownership and provides peace of mind for
organizations that have grown to depend on the reliability of NICE
solutions.
Chris Wooten, Executive Vice President, NICE“Our new
feature for recording Skype for Business audio interactions is a
natural extension of NICE’s current leadership in financial market
recording. More broadly, we expect Skype for Business to disrupt
the enterprise-based unified communications market across the board
in coming years. NICE is ensuring that customers using our
recording solutions in their trading floor environments and
elsewhere in their enterprise can fully benefit from Skype for
Business.”
About NICENICE (NASDAQ: NICE) is the worldwide leading
provider of enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE solutions help the
world’s largest organizations deliver better customer service,
ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 80 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20160706005563/en/
Corporate Media ContactErik Snider, +1 877 245
7448erik.snider@nice.comorInvestorsMarty Cohen, +1 212 574
3635ir@nice.com, ETorYisca Erez +972 9 775 3798ir@nice.com, CET
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