Leading UK Fashion Retailer Extends Partnership with NICE to Improve Customer Experience
19 Décembre 2016 - 1:00PM
Business Wire
N Brown Group is using NICE’s Total Voice of
the Customer solution as the anchor of its customer-centric
initiative
NICE (Nasdaq:NICE) today announced that N Brown Group, a
leading online fashion retailer, is expanding its implementation of
NICE’s Total Voice of the Customer solution to improve the quality
of its customer experience insights. This is part of a robust
customer-centric initiative throughout the organization.
N Brown Group, whose brands include JD Williams, Simply Be and
Jacamo, is focusing its efforts on improving the customer
experience at several key stages along the customer journey,
including frontline customer service, product and delivery. The
NICE Total Voice of the Customer solution enables the company to
analyze what their customers are saying in calls, chats, emails, on
the web and on any other channel, in order to get a complete
picture of the customer experience. Based on the feedback given at
each of those stages, a dedicated insight team presents concrete
recommendations to improve the customer experience.
Scott Barker, Head of Customer Service Operations, N Brown
Group:“The NICE solution plays a critical role in our ‘Fit for
the Future’ CX improvement program. Voice of the Customer is an
important catalyst for improving customer service, especially as
our business moves more online and streamlines for greater
efficiency. NICE Total VOC is the anchor for our customer-centric
initiative, and will help our organization align at all levels to
ensure that our colleagues are acting on the insight received.”
John O’Hara, President, NICE EMEA“We are proud to extend
our partnership with N Brown Group, a company that is truly
committed to perfecting the customer experience by staying in tune
with what their customers are saying at all times and across all
channels. Our Voice of the Customer solutions continue to evolve to
address the needs of leading retailers worldwide, and the recent
expansion with N Brown Group further shows that NICE’s innovative
technologies are a differentiator in the marketplace when it comes
to CX success.”
About N Brown GroupN Brown Group plc is a leading
multi-channel, specialist fit, fashion retailer offering customers
an extensive range of products in clothing, footwear and
homewares.
The Group has 140 years of experience in home shopping and is
focused on its core mantra of ‘Fashion that Fits’. The Group is
transforming from being direct mail-led to digital-first, and
two-thirds of revenues now come online. Its portfolio of trusted
retail brands - including its three Power Brands; JD Williams,
Simply Be and Jacamo – all serve a specific niche consumer group
which have historically been poorly served on the high street.
Other brands include Fashion World, Marisota, House of Bath,
Figleaves and High & Mighty.
N Brown is headquartered in Manchester where it designs, sources
and creates its product offer, and employs over 2,600 people across
the UK.
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 22,000 organizations in more than 150 countries, including
over 80 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 917 545
1107ir@nice.com, ETorYisca Erez +972 9 775 3798ir@nice.com, CET
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