Dizzion Joins inContact inCloud Ecosystem of Partners
05 Avril 2017 - 4:00PM
Business Wire
inCloud ecosystem promotes innovation and
allows customers to extend contact center cloud initiatives
Dizzion, a leading provider of end user computing solutions and
virtual desktops, announces it has joined the inContact inCloud
Ecosystem (iCE). The inCloud Ecosystem facilitates development of
inContact integrations and will give inContact customers easy
access to Dizzion’s end user computing solutions including virtual
desktops, secure endpoints, application delivery, compliance and
more. inContact has been repeatedly recognized as a contact center
software industry leader by analyst firms like Gartner, IDC and
Frost & Sullivan.
“inContact’s cloud contact center software and cloud-based
workforce optimization solutions are extremely well known and
respected in the contact center and BPO industries,” said Steve
Prather, CEO of Dizzion. “Our cloud-based end user computing
solutions are the perfect complement to inContact’s service suite
and will allow clients to take full advantage of the cloud for
better efficiency, security, flexibility and productivity.”
inContact’s suite of solutions can easily be implemented on
Dizzion’s high performance, high availability virtual desktops,
allowing for a more flexible and secure work environment that is
ideal for contact centers, particularly those utilizing work at
home agents. Combined, Dizzion and inContact allow contact center
agents to access the applications they need from anywhere, on any
device without sacrificing quality or speed.
“Offering a wide array of cloud contact center products and
workforce optimization features, it’s only logical that we also
give our clients the opportunity to implement cloud delivered
desktops,” said Graham Allen, Senior Director Product Management
for inContact. “We’re excited to see how our current and future
customers respond to this partnership and look forward to being
able to offer a more complete and robust cloud solution to contact
centers.”
Dizzion’s virtual desktop solutions are used by contact centers
and service providers alike to respond to seasonal demand, enable
work at home employees, meet compliance requirements, and
strengthen overall data security. Combined with inContact’s
solutions, they can support a cloud first strategy that enables
greater business agility, scalability, and faster speed to
revenue.
To learn more, visit the Dizzion team – booth #147 – at the
upcoming Channel Partners Conference in Las Vegas, April 10-13.
About Dizzion
Established in 2011, Dizzion brings the power of cloud computing
to the desktop by enabling employees to securely access their
applications and data from any device, anytime, anywhere. Dizzion’s
proprietary managed desktop service is built on enterprise
technology that includes infrastructure, software licensing,
management, support and security for a monthly fee. Dizzion is a
privately-held company based in Denver, Colorado. For more
information, visit www.dizzion.com.
About inContact, a NICE company
inContact is the cloud contact center software leader, with the
most complete, easiest and most reliable solution to help
organizations achieve their customer experience goals. Recognized
as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and
DMG, inContact continuously innovates in the cloud and is the only
provider to offer a complete solution that includes the customer
interaction cloud, an expert service model and the broadest partner
ecosystem. inContact is a part of NICE (Nasdaq: NICE), the
worldwide leading provider of both cloud and on-premises enterprise
software solutions, helping organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 22,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are
using NICE solutions. For more about NICE, visit www.nice.com.
To learn more about inContact, visit www.incontact.com.
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DizzionAmanda Kingdizzion@matternow.comorinContactGavin
Gustafsongavin.gustafson@incontact.com
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