With a record number of applicants and winners,
NICE and inContact recognize companies dedicated to innovation,
leadership, and driving business impact
NICE (Nasdaq:NICE) and inContact today announced the 2017
winners of the NICE Customer Excellence Awards and the Mojo Awards,
who were recognized this week at Interactions-ICUC, the largest
customer service industry event. This year’s program had a record
number of applicants and winners, all of whom are leaders in their
respective fields, including a broad spectrum of industries such as
healthcare, telecommunications, banking, and insurance.
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Winners demonstrated innovation and leadership in their approach
to reinventing customer service, a major theme of this year’s
event, and were selected in the following categories:
NICE and inContact Cloud Excellence – for their advanced
use of our integrated omnichannel routing, analytics and workforce
optimization suite in the cloud, leveraging the NICE and inContact
solutions to achieve positive business impact, cost reduction, and
support best practices:
- Carlson Rezidor Hotel Group
- Clearlink
- TechStyle Fashion Group
Analytics Excellence – for leveraging analytics, a key
pillar in the journey to re-inventing customer service, to
significantly enhance their decision-making and operations across
every business process, and show improved business performance.
- L.A. Care Health Plan
- Verizon
Customer Experience Excellence – for significantly
improving customer experience by implementing the NICE solutions to
analyze omnichannel customer interactions in real time and take
informed action.
- Blue Cross of Idaho
- Standard Insurance
- TCF Bank
Employee Engagement Excellence – for leveraging NICE’s
advanced and adaptive WFO solutions to empower and engage their
workforce, a critical factor in delivering excellent customer
service.
- Algar Tech
- HSNi
- WPS Health Solutions
Business Impact Excellence – for driving significant
measurable improvements in the areas of operational efficiency and
revenue growth, and for driving cultural changes in their customer
service organizations, which further supports their business
goals.
- Caesars Entertainment
- Conduent
- Farmers Insurance
- Southern California Gas
Company
inContact Mojo Award for Best Customer Experience –
Mitchell International for delivering personalized service
based on a 360-degree view of the customer and an omnichannel
approach to service.
inContact Mojo Award for Best Workforce Optimization –
MINDBODY, Inc. for building a team in which everyone can
practice leadership daily in ways that build competence, character,
compassion and courage.
inContact Mojo Award for Contact Center Rookie of the Year –
Sunrun for delivering responsive, personalized customer
experience across the customer journey, from initial sales to
installation and service.
inContact Mojo Award for Contact Center Leader of the Year –
Justin Borah, TechStyle Fashion Group, for taking a creative
approach to improve customer experience globally and to deliver
solid business results.
The NICE and inContact awards ceremony wrapped up the successful
Interactions-ICUC event, which hosted over 2,000 industry experts
and customer service leaders, and featured more than 130
informative sessions. Attendees learned a great deal about customer
service trends and best practices as well as how to help their
organizations leverage leading technologies to address enterprise
transformation in the areas of data, digitization, and cloud. Some
of the highlights included keynote addresses from Laura Cullen,
Vice President of Operational Reporting and Analytics for Comcast
Cable’s Northeast Division, and Geeta Wilson, Vice President,
Consumer Experience – Enterprise Transformation at Humana Inc.
Yaron Hertz, president, NICE Americas:“Congratulations to
this year’s winners. We are proud to recognize the achievements of
our customers, who are using the NICE and inContact solutions to
reinvent customer service in their day-to-day operations. Our 2017
award winners represent true leadership in the contact center
market, and are setting an example for the rest of the industry on
how to drive measurable improvements in operational efficiency and
customer satisfaction, and ultimately achieve business impact.”
Paul Jarman, CEO, inContact, a NICE company:“We are
pleased to recognize stand-out customers for their contribution to
customer experience excellence. This year, we are also excited to
present the first combined NICE-inContact cloud excellence award,
recognizing the outstanding achievements of companies that are
already leveraging the joint solution to accomplish their business
goals.”
About NICE inContactNICE (Nasdaq:NICE) is the worldwide
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
inContact is the cloud contact center software leader, with the
most complete, easiest and most reliable solution to help
organizations achieve their customer experience goals. Recognized
as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and
DMG, inContact continuously innovates in the cloud and is the only
provider to offer a complete solution that includes the customer
interaction cloud, an expert service model and the broadest partner
ecosystem. To learn more about inContact, visit
www.incontact.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Hertz and Mr. Jarman,
are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170511005518/en/
NICE Corporate Media ContactIlana Hart, +972 9 775
3818ilana.hart@nice.comorinContact
Media Contact:Cheryl Andrus, +1-801-320-3646
(MT)cheryl.andrus@incontact.comorInvestorsMarty Cohen, +1
551 256 5354, ETir@nice.comorYisca Erez, +972 9 775 3798,
CETir@nice.com
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