NICE Awards Leading EMEA Businesses for Their Stand-Out Contributions to Customer Service
08 Juin 2017 - 1:00PM
Business Wire
EMEA Customer Excellence Awards winners share
their success stories at NICE Interactions London 2017
NICE (Nasdaq:NICE) today announced the winners of the
2017 EMEA Customer Excellence Awards, marking the first time that
NICE has hosted such an awards program in the region. Recipients
were recognized for their innovation and leadership in the customer
service space, and represent a range of verticals. The awards
ceremony took place this week at the Interactions London event.
Winners were selected in the following four categories:
Employee Engagement Excellence – for leveraging NICE WFO
solutions to improve engagement and empowerment amongst the
workforce
- EE (Everything Everywhere)
received this accolade for its excellence in transparency,
retention and motivation strategies.
Business Impact Excellence – which celebrates customers
using NICE’s solutions or services to drive measurable improvements
supporting their business goals.
- Akinika Debt Recovery Limited
was awarded for developing and implementing a unique Jigsaw
assurance framework simultaneously with the launch of Nexidia
Analytics for customer call quality excellence.
Customer Experience Excellence – for significantly
improving customer experience by implementing the NICE solutions to
analyze omnichannel customer interactions in real time and take
informed action.
- JD Williams (N. Brown Group)
took the award for linking together data from different tools and
resources in order to gain holistic insights, changing the culture
to one of shared accountability and transparency
Analytics Excellence – which recognizes customers that
have successfully leveraged analytics and achieved high user
adoption rates and tangible business results
- YapıKredi was recognized as the
winning organization due to its dedicated analytics team that led
the step-by-step roll-out of NICE Analytics across the whole
contact center organization. This project was closely supported by
partner 3-D Technologies
John O’Hara, president, NICE EMEA:Congratulations to the
2017 EMEA Customer Excellence Award winners. This is the first year
that we’ve run the program, and we were very impressed by each of
the applications we received. The winners represent today’s
innovators and leaders in the customer service industry, and are
setting a shining example of how NICE’s solutions can be used to
drive measurable business results. Beyond receiving these
accolades, we’re happy that these organizations were able to share
their expertise and best practices with attendees at this week’s
Interactions event.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactIlana Hart, +972 9 775
3818ilana.hart@nice.comorInvestorsMarty Cohen, +1 551 256
5354ir@nice.com, ETorYisca Erez +972 9 775 3798ir@nice.com, CET
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