NICE inContact Joins FedRAMP Marketplace, Bringing The Market Leading Cloud Platform to Government Contact Centers
15 Juin 2017 - 1:00PM
Business Wire
Government agencies will now have access to
the first cloud contact center solution available directly from a
FedRAMP-authorized provider
NICE inContact (Nasdaq:NICE), the leading provider
of cloud contact center software unifying omnichannel
routing, workforce optimization and analytics, today announced it
is the first cloud contact center provider to be sponsored for the
Federal Risk and Authorization Management Program (FedRAMP).
FedRAMP is a government-wide program that provides a
standardized approach to security assessment, authorization, and
continuous monitoring for cloud products and services. The program
is the result of close collaboration with cybersecurity and cloud
experts from the Department of Homeland Security (DHS), Department
of Defense (DOD), National Security Agency (NSA) and more. To join
the FedRAMP marketplace, cloud companies must be sponsored by a
government agency and then complete labor-intensive processes to
meet strict security regulations and mandates.
With inContact’s FedRAMP Authorization to Operate (ATO), federal
agencies will be able to integrate cloud contact center software,
whether they are replacing on-premise solutions or establishing
contact center technology for the first time. Due to the strict
security requirements to join the marketplace, government agencies
to date have had limited contact center options. inContact’s
FedRAMP authorized Customer Interaction Cloud will unlock
tremendous opportunity for inContact to help government agencies
migrate to cloud solutions so they can take advantage of previously
untapped cloud benefits such as agility, cost-effectiveness,
scalability and reliability.
inContact’s current customers will also benefit from this
authorization, as there are new cloud enhancements being added to
inContact’s technology through the certification process. inContact
is increasing the base security of its technology through new
features such as external authentication, which is available to all
customers – not just those acquired through FedRAMP.
“The FedRAMP certification process is extremely rigorous, as the
government sets the bar high on cloud security,” said Paul Jarman,
CEO at inContact. “With the barrier for entry so high, federal
agencies haven’t had access to cloud contact center software that
can significantly enhance their customer service operations and
reduce costs. We also take security very seriously at inContact,
and are excited to fill this need, enabling more efficient customer
service for federal agencies.”
The authorization is scheduled to be completed by August, and
you can view inContact listed in the FedRAMP Marketplace here.
About NICE inContactNICE inContact is the cloud contact
center software leader, with the most complete, easiest and most
reliable solution to help organizations achieve their customer
experience goals. Recognized as a market leader by Gartner, IDC,
Frost & Sullivan, Ovum and DMG, inContact continuously
innovates in the cloud and is the only provider to offer a complete
solution that includes the customer interaction cloud, an expert
service model and the broadest partner ecosystem. inContact is a
part of NICE (Nasdaq:NICE), the worldwide leading provider of both
cloud and on-premises enterprise software solutions, helping
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. For more about
NICE, visit www.nice.com. To learn more about inContact,
visit www.incontact.com.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current expectations of the management of NICE Ltd. (the
Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the Company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170615005512/en/
inContactMedia Contact:Cheryl Andrus, +1
801-320-3646cheryl.andrus@incontact.comorNICE
Ltd.Investors Contact:Marty Cohen, +1 551-256-5354
(ET)ir@nice.comorYisca Erez, +972-9-775-3798 (CET)NICE
Ltd.ir@nice.com
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