NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
31 Juillet 2017 - 1:00PM
Business Wire
CXone is a fully-integrated and open cloud
contact center platform combining the industry’s leading
Omnichannel Routing with the foremost technologies in Workforce
Optimization, Analytics, Automation and Artificial Intelligence
The world’s No. 1 cloud customer experience platform is here.
NICE (Nasdaq:NICE) announced today the launch of NICE
inContact CXone™, the cloud platform that empowers organizations to
provide an exceptional customer experience by acting smarter and
responding faster to ever-changing consumer expectations.
This Smart News Release features multimedia.
View the full release here:
http://www.businesswire.com/news/home/20170731005472/en/
NICE inContact CXone Architecture and
Capabilities (Graphic: Business Wire)
CXone provides extensive functionality that meets the needs of
organizations of all sizes by combining best-in-class Omnichannel
Routing, Workforce Optimization, Analytics, Automation and
Artificial Intelligence. CXone runs on AWS, utilizing
microservices, and is based on an open, cloud native foundation,
which provides full elasticity, rapid turn up and unparalleled
reliability. Furthermore, CXone includes hundreds of APIs and
enables integrations with dozens of partner solutions as well as
customer-specific extensions, creating a broad technology ecosystem
that extends its capabilities.
Organizations migrating to CXone will now benefit from
capabilities available only in a true unified cloud platform. They
can now:
- Increase and reduce size with full
elasticity to address immediate operational needs in a pay as you
go model
- Focus their energy on customer
experience innovation rather than on infrastructure
integrations
- Connect customer journeys in a highly
personalized way across all channels
- Turn smart, state-of-the-art analytics
insight into results in real time
- Unlock employee potential, and engage,
motivate, and optimize the workforce
- Streamline processes and interactions
using machine learning, artificial intelligence, and robotic
automation
CXone provides organizations with a clear and easy migration
path from legacy on-premises and hosted solutions to a full, cloud
native environment. This can be done at their own pace and while
protecting existing investments.
Barak Eilam, CEO, NICE:“In today’s demanding environment,
business as usual is no longer an option. Organizations are
expected to constantly evolve and transform themselves to meet
consumer demands. Using outdated technologies that require extreme
integration efforts and long upgrade cycles cannot address the
current demands of the market.
“With NICE inContact CXone, organizations can now focus on
day-to-day customer experience innovations rather than investing
their energy in infrastructure integrations. The CXone platform
allows them to rapidly and dynamically adapt their customer
experience programs, act smarter to deliver a personalized journey
across channels and touch points, and respond faster due to the
agility of the platform’s cloud infrastructure. These will be the
key attributes of today’s and tomorrow’s industry leaders.
“CXone is the outcome of the work of hundreds of engineers from
NICE, inContact, and Nexidia, working together to merge the best
and most advanced technologies into one cloud platform from one
vendor.”
NICE inContact CXone offers a unique set of capabilities, now
available for the first time as part of a single true cloud
platform:
Complete, best-in-class cloud customer experience
solutions
- Unified, enterprise-grade cloud
native contact center applications, running on AWS, including
Omnichannel Routing, Omnichannel Analytics, Recording, Workforce
Management and Quality Management
- Integrated Analytics and AI
capabilities, including Interaction Analytics, Desktop
Analytics, Customer Journey Analytics and VOC Analytics
- Real-time interactions routing based on
customer intent and employee persona, allowing personalized
customer experiences
- Powerful Real-Time capabilities
including real-time insight, employee guidance, and Real-Time
Authentication
A single cloud native platform
- Full scalability and elasticity
– grow or reduce your business as needed by paying as you go,
based on what you use
- Fast turn ups – average of 60
days to be up and running
- Automatic upgrades – always be
on the “latest and greatest” release
- DR and Redundancy – 99.99%
guaranteed availability
- Integrated voice infrastructure and
monitoring with the industry’s only voice service level
agreement (SLA)
- Open and extensible with over
250 APIs and 65 development partners
A clear migration path
- Protect current investment – by
combining on-premises and cloud native solutions in one
platform
- A powerful roadmap to transform your
business to full cloud native infrastructure
A platform delivered by the industry leader
- World’s most cloud native contact
center and WFO revenue and deployments
- Six billion interactions
delivered in the cloud annually
- Over 200,000 agents in the
cloud
- Serving 85 of the Fortune 100
companies
- Recognized by industry analysts
as the No. 1 provider of CCaaS, WFO, and Analytics solutions
- Extensive professional services
expertise and experience migrating customers to our cloud native
customer experience platform, including specialized enterprise
services
To learn more about CXone, please visit
www.nice.com/cxone
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170731005472/en/
NICECorporate Media ContactIlana Hart, +972 9 775
3818ilana.hart@nice.comorInvestorsMarty Cohen, +1 551 256
5354, ETir@nice.comYisca Erez, +972 9 775 3798, CETir@nice.com
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