NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management
21 Août 2017 - 1:00PM
Business Wire
The NICE Compliance Center brings together
real-time alerts, omnichannel analytics, and actionable insights
under a centralized management, empowering contact centers to
reduce the risk of regulatory breaches
NICE (Nasdaq:NICE) today announced the introduction of
NICE Compliance Center, a unique compliance recording solution for
the contact center industry. Combining NICE’s leading recording
platform with analytics capabilities and end-to-end media
encryption, Compliance Center is a holistic solution that reduces
the risk of regulatory breaches while centralizing all compliance
management activities, for optimal efficiency and rapid adaptation
to changing regulations.
In the current regulatory environment, and with new legislation
anticipated, such as PCI DSS 3.2, MiFID II and GDPR, organizations
must be able to capture, retain, identify and retrieve every
customer interaction from any channel according to specific
regulatory guidelines. Leveraging the benefits of NICE Engage, the
omnichannel recording platform which offers real-time capabilities,
advanced scalability, and end-to-end media encryption, Compliance
Center ensures that the proper regulatory procedures are in place
by applying specific compliance performance indicators and
interaction analytics. The solution also includes dedicated
dashboards, leveraging insights from the recorded data and
metadata.
With flexible recording and archiving rules to tag and retrieve
interactions, the solution allows companies to promptly comply with
stringent regulations requiring the immediate provision of evidence
for audits. Moreover, when suspicious behavior is detected anywhere
along the audit trail, during or after an interaction, NICE
Compliance center enables users to perform investigation and take
immediate corrective action directly from the user dashboard. By
doing so, the solution empowers users across the contact center and
substantially reduces breaches.
Miki Migdal, president of the NICE Enterprise Product
Group:“Compliance is one of the top priorities for NICE, as it
is an increasingly critical issue across all industries. The NICE
Compliance Center empowers organizations to meet regulatory
demands, while providing the agility needed to quickly adapt to
legislative changes. It combines all of our advanced compliance and
security capabilities with our innovative analytics and robust
recording platform, enabling contact centers to take the correct
actions, when and how they need to.”
Omer Minkara, Industry Analyst for the Aberdeen
Group:“The impact of omnichannel communications is felt far
beyond traditional customer interaction processes. This also
affects how companies, including contact centers across the world,
ensure compliance with regulatory requirements. The capabilities of
NICE Compliance Center makes it easy for users within the
enterprise to ensure omni-channel compliance by monitoring issues
and addressing them in a timely fashion. Enabling users, such as IT
staff, agents and compliance professionals, to manage these
processes end-to-end helps increase user productivity and shorten
response times in addressing compliance risks in the contact center
and in the back office.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170821005253/en/
NICECorporate Media ContactIlana Hart,
+972-9-775-3818ilana.hart@nice.comorInvestorsMarty Cohen, +1
551 256 5354ir@nice.com, ETYisca Erez +972 9 775 3798ir@nice.com,
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