NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation
10 Octobre 2017 - 1:00PM
Business Wire
NICE’s Cognitive Process Automation Platform is
set to achieve an estimated 95% reduction in process time and
decrease manual effort by 85% across some of the most complex
business processes
NICE (Nasdaq:NICE) today announced the next evolution in
its cognitive automation platform – an integration with technology
partner Celaton to infuse NICE Robotic Automation with enhanced
machine learning capabilities. This integration creates a digital
workforce that can manage, consume, and assimilate more complex
unstructured data into fully automated business processes,
decreasing manual effort by up to 85 percent.
Every day, businesses are inundated with large volumes of
unstructured and unpredictable data from customers, such as
enquiries, complaints received by email, fax, paper, social media
and other electronic data streams. The unstructured nature of the
data makes it highly labor intensive to categorize, interpret,
process and respond to the customer in a timely and consistent way.
The dependence on human labor is expensive, and prone to errors and
delays, which inevitably creates backlogs during peak or surge
periods. Furthermore, business operations cannot expand without the
addition of human resources, further exacerbating operating costs
and lack of flexibility and scalability.
With cognitive machine learning capabilities, complex data is
quickly consumed and interpreted, and sound judgments made by
robots, who are instructed to respond to customer queries or
complaints in an intelligent and highly personalized manner. The
cognitive robots continually learn about new situations and content
from human input, driving an enhanced customer experience, and
reducing process time by approximately 95 percent. The combination
of human intervention and cognitive technology ensures accuracy,
accelerated speed, and continuous optimization of business
processes, as well as growth and scalability.
Andrew Anderson, CEO of Celeton:“We are thrilled to be
partnering with NICE to deliver innovative machine learning
capabilities that will help businesses achieve new levels of
process efficiencies that were currently out of reach. The powerful
combination of Advanced Process Automation and machine learning
will most certainly help companies deliver better customer service
faster using precision, speed, and personalization.”
Miki Migdal, president of the NICE Enterprise Product
Group:“Robotic Process Automation has already made great
strides globally by significantly impacting business efficiencies
and ROI. We have now entered a new era of cognitive automation, and
we are delighted to be at the forefront of innovation as we boldly
expand our machine learning capabilities. The integration with
Celaton not only addresses many of the more complex and challenging
business problems facing our customers today, but also marks a
significant contribution to the cognitive automation arena.”
About CelatonCelaton lead the way in the application of
machine learning to streamline processing of the plethora of
content that organisations receive from their customers, suppliers
and employees every day by email, post, paper, fax, social media
and many other electronic data streams. It enables many of the
world’s largest brands to deliver better service faster with fewer
people. www.celaton.com
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20171010005857/en/
NICECorporate Media ContactIlana Hart,
+972-9-775-3818ilana.hart@nice.comorInvestorsMarty Cohen,
+1-551-256-5354ir@nice.com, ETorYisca Erez, +972 9 775
3798ir@nice.com, CET
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